Administrative Specialist

Summary

This full-time on-site position is focused on administrative responsibilities including inbound and outbound physical mail, reception, copying, scanning, filing legal documents, front desk, and other administrative tasks. In this position you will need a strong work ethic and be able to work well both independently as well as in a team environment. This is a full-time on-site position in our office in New Orleans, Louisiana. Candidate must be a notary or have concrete plans to take the notary exam. No legal experience necessary.

Responsibilities

• Notarizing documents from time to time.
• Providing reception, answering and routing calls on a multi-line phone system.
• Document scanning, copying and mailing.
• Filing and recording legal documents.
• Working independently in the office at times with department support always available.
• Consistently and accurately updating case management systems.
• Retrieving and responding to a variety of clients and internal firm requests via phone or email.
• Learning basic legal documents and terminology.
• Ensuring timely, courteous, and thorough responses to a heavy volume of email correspondence.
• Providing exceptional customer service to clients at every level of interaction.
• Providing support to attorneys in a high volume, time sensitive atmosphere.
• Maintaining strict confidentiality of client and borrower information and firm processes.
• Performing other duties and responsibilities as needed.
• Ability to carry 10 pounds or more.

Knowledge, Skills & Abilities

• Must have excellent verbal and written communication skills.
• Must have proficiency in MS Office suite.
• Must be committed to providing exceptional customer service.
• Must be able to work with others in a congenial and team-oriented manner.
• Must be self-motivated.
• Must possess exceptional organizational skills; the position requires the ability to multi-task and be adaptable to continual change.
• Must have excellent attention to detail.

Education

• High school degree required.
• College degree strongly preferred.
• Must have recently graduated from college or have 4-5 years of relevant experience.

Physical Demands

While performing the duties of this job, the employee is frequently required to sit, talk, or hear. The employee is occasionally required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms, and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment

Normal office working conditions. The noise level in the work environment is quiet to moderate. This is a full-time position Monday through Friday 8:00am to 5:00pm.