Administrative Specialist

About The University Manhattan University is nestled in the historic neighborhood or Riverdale , close to dozens of restaurants and shops as well as Van Cortlandt Park , and is only 35 minutes from midtown Manhattan. Manhattan University is nationally ranked and offers degree programs in the arts, business, education, engineering, and science. The University has approximately 2,900 full and part-time undergraduate and graduate students enrolled in over 50 fields of study. It is committed to excellence in teaching a diverse student body and preparing students for successful careers and fulfilling lives. We are committed to creating an inclusive environment where all employees and faculty members can thrive personally and professionally. Position Description The Administrative Specialist is responsible for managing responses to student and family inquiries directed to Jasper Central, supporting the administrative operations of the office, and reviewing payment and vendor activity. The incumbent is expected to develop a thorough understanding of the student life cycle and a specialized understanding of inquiry management and case resolution, student account and financial aid processes, office workflow and records administration, vendor invoicing and contract activity, and the system maintenance associated with these administrative functions. This individual will also be responsible to work collaboratively across offices in resolving escalated student and family issues. This is an in-person, on-campus, non-remote position. About Jasper Central Jasper Central serves as a one-stop shop, bringing together representatives from the Offices of Financial Aid, the Registrar, and Student Accounts and Bursar Services to provide comprehensive support throughout the student experience. Job Responsibilities Serve as a primary point of contact for student and family inquiries received by Jasper Central by phone, email or other departments Manage the inquiry queue to ensure timely, accurate, and consistent responses, escalating complex or sensitive cases as appropriate Track inquiry volume, response times, and recurring issues, and report trends and service metrics to the Director Draft and maintain response templates, knowledge base entries, and FAQs to support consistent student- and family-facing communication Provide administrative support for office operations, including scheduling, correspondence, meeting materials, document management, and records retention Review vendor activity, including invoices, purchase orders, contracts, and payment records, and coordinate with the Business Office on discrepancies Maintain student records in University systems, including records related to inquiries, correspondence, and account activity Initiate, lead, and/or participate in special projects Other duties as assigned Requirements 1+ years' experience preferably in student services within higher educationHigh School diploma or equivalent (GED) required Must have the ability to think critically and perform complex tasksDemonstrated ability to provide exceptional customer service and effectively respond to inquiries from students, families, and other stakeholdersExcellent communication and interpersonal skills, and the ability to work cooperatively with co-workers are requiredExperience with student information, student account, or financial systems and proficiency with spreadsheets and reporting tools is preferred Manhattan University is an E-Verify employer. Founded in 1853, Manhattan University is an independent Catholic Lasallian institution located in Riverdale, NY that embraces students of all faiths, cultures, and traditions. The mission of the University is to provide a dynamic student-centered educational experience that prepares graduates for lives of personal development, professional success, civic engagement, and service to their fellow human beings. We expect our faculty, administration, and staff to be knowledgeable about our mission and to make a positive contribution to the mission. Manhattan University provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to age, race, creed, color, sexual orientation, military status, sex, disability, marital status, partnership status, pregnancy, caregiver status, domestic violence victim status, gender identity or expression, arrest or conviction record, criminal history, credit history, national origin, alienage or citizenship status, unemployment status and salary history. Manhattan University values and celebrates diversity and is committed to providing an inclusive environment for all employees. All interested, qualified persons are encouraged to apply. Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.