Administrative Services Manager (Garlington Health Center)

Position Description

The Administrative Services Manager is responsible for developing a tight integration between clinical and support activities within assigned Health Center(s). This position will closely coordinate with internal stakeholders including but not limited to clinical and administrative leadership. This position must understand, appreciate, and respect the differences within our Cascadia community. As such, it is expected that this position promotes integrated care, our vision of trauma-informed and person-first approaches and helps create a work environment of acceptance.

Essential Duties

• Direct day-to-day health center operations, setting priorities and allocating resources to achieve performance and service delivery goals.
• Maintain a comprehensive view of site operations; proactively identify issues, implement solutions, and ensure timely follow-through.
• Serve as (or designate) site safety lead; ensure staff are trained in emergency procedures and incidents are documented and reviewed.
• Complete assigned employee training in compliance with program and company requirements.
• Provide guidance, support, and training to staff in alignment with company mission and values.
• Demonstrate commitment to continuing professional development.

Regulatory & Compliance

• Comply with laws, regulations, policies, and procedures under which the program and company operate.
• Respect and honor client rights and responsibilities and demonstrate professional boundaries and ethics.
• Maintain accurate and up-to-date documentation that ensures compliance with all agency policies and procedures and local, state, and federal regulations, and billing requirements.
• Adhere to mandatory abuse reporting laws and HIPAA requirements.
• Understand safety regulations and evacuation procedures; participate in regular safety drills in compliance with program policies and procedures.

Supervisory Oversight

• Determine staffing requirements, recruit, hire, and train staff in a manner that supports Cascadia’s mission and maintains strategic growth.
• Facilitate multidisciplinary staff meetings and training with team to discuss safety concerns, crisis management, complex client needs, billing and documentation standards and risks and critical incidents.
• Assign and coordinate staff schedules and responsibilities.
• Foster collaboration across administrative, clinical, and cross-functional teams.
• Establish work plans and priorities for staff members, assess the progress of staff members.
• Provide consistent supervision and support for direct reports.
• Promote and ensure completion of annual training requirements.

Leadership

• Create, model, and maintain a work culture that supports Cascadia’s Values.
• Attend and participate in all meetings assigned, including but not limited to staff and team meetings, consultations with staff, individual and group supervision.
• Develop and maintain strong relationships with internal and external customers to promote quality and efficiency in Cascadia operations.