ADMINISTRATIVE SERVICES MANAGER - DEVELOPMENT SERVICES

Key Responsibilities

• Manages administrative functions
• Covers operational and project support activities
• Improves business processes and workflows
• Maintains performance and compliance
• Supports budget and contract administration
• Implements organizational and technology improvements

Knowledge & Skills

• Knowledge of administrative operations, business services, project coordination, workflow analysis, process improvement, and staff supervision
• Experience working in a technical construction and engineering environment is highly desired
• Skilled in operational planning, records and contract administration, budget tracking, data analysis, performance measurement, policy and procedure development, and the use of modern business systems and office technologies
• Strong communication, organizational, and customer service skills are essential

Abilities

• Strong leadership, organizational, and analytical skills within a fast-paced technical environment
• Capable of managing multiple operational priorities and projects while supporting efficient and customer-focused departmental services
• Ability to evaluate workflows and operational challenges, develop practical solutions, and implement process improvements that enhance efficiency, consistency, and service delivery
• Effective communication and collaboration with staff, leadership, and stakeholders
• Judgment, initiative, and professionalism necessary to support complex departmental operations and organizational goals

Highly Desirable

• Lean Six Sigma, or similar process improvement training/certification
• Experience with ERP, permitting, HRIS, document management, or workflow automation systems
• Experience developing SOPs, dashboards, KPIs, and service metrics
• Experience leading cross-functional change efforts