Administrative Services Coordinator II (Resource Finder)

Responsibilities

• Review voicemails and organize incoming phone and online intakes for Project HEAL and the Resource Finder.
• Conduct phone intakes and gather additional information as needed to facilitate appropriate referrals, resource identification, and intake review.
• Review and respond to inquiries within the Project HEAL and Resource Finder email accounts.
• Assist with intake training for Project HEAL trainees.
• Provide data entry in Apricot and maintain accurate documentation of intake activities.
• Provide follow up information to callers at the direction of the Project HEAL Director and Staff Attorneys and respond to Resource Finder inquiries by compiling and sending tailored resource information.
• Organize and save supporting documentation in client files on the shared drive.
• Conduct targeted research to identify appropriate community resources, services, and supports in response to Resource Finder and Project HEAL inquiries.
• Conduct ongoing research to identify new providers, programs, and services for inclusion in the Resource Finder database.
• Maintain and update the internal Resource Finder database by verifying provider contact information, eligibility criteria, service descriptions, and geographic service areas.
• Contact community organizations and service providers to verify information and obtain updated program details when appropriate.
• Identify recurring trends or gaps in Resource Finder inquiries and Project HEAL intakes and provide observations, data, and recommendations with supervisors to support continuous program improvement.
• Assist with the development and refinement of workflows, templates, and documentation to improve efficiency and consistency across intake and Resource Finder and Project HEAL operations.

Qualifications

• Education: High School Diploma or GED is required.
• Experience: Three years of progressively responsible administrative experience is required. Administrative support or intake experience in academia or healthcare is preferred.

Pay

Minimum pay range: USD $45,059.66/Yr.

Schedule

N/A