Administrative Services Associate

Responsibilities

• Greets, screens, schedules and directs patients in a prompt, positive, pleasant, and helpful manner at all times even in the most adverse circumstances.
• Retrieves and processes incoming medical records/images, ensure scanning and physician review is completed.
• Schedules required procedures and OR/Lab for patients at provider’s direction.
• Coordinates all procedures that need to occur prior to scheduling surgery, including but not limited to the scheduling of ancillary tests, pre-operative testing, x-rays, scans, MRIs, labs, EKGs as necessary for completion of pre-operative packages.
• Processes medication refill requests, triaging to appropriate clinical staff.
• Schedules tests, procedures, and other clinical follow-up services as requested by the providers.
• Completes medical records requests.
• Handles all patient correspondence, including myPennMedicine messages.
• Answers and screens all phone calls and patient inquiries.
• Maintains multiple calendars, clinical schedules, surgery/procedure schedules, on call and office hours.
• Maintains physician Epic template.
• Attends and take minutes in meetings when necessary.
• Schedules travel and lodging for physicians and completes submissions of expenses for travel and other professional expenses.
• Updates CVs in FEDs.
• Create/Edit and distribute letters per attending physician direction.
• Coordinates submission and approval of journal articles, and permissions as directed.
• Covers for physicians as needed.
• Coordinates visits for visiting scholars.
• Coordinates visits and interview schedule for the recruitment of faculty.
• On Call Schedule Management with the ability to enter and make changes to the call schedule in appropriate system, Qgenda, etc.

Requirements

• H.S. Diploma/GED
• 2+ years Medical office experience, or 2 years of customer service experience.
• Related clinical office experience required.
• Prior customer service or insurance verification experience in a healthcare setting preferred.

Qualifications

• A degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience