Administrative Associate- Service Office

Position Responsibilities

• Receive and document customer service requests while maintaining accurate records and communication.
• Match work orders to corresponding invoices, ensuring all information is complete and accurate.
• Route invoices and supporting documentation to the appropriate departments for processing and approval.
• Scan, organize, and electronically file invoices and related documents within the company document management system.
• Collaborate with internal teams to address any customer concerns, special requests, and service-related needs.
• Communicate with customers to obtain purchase order numbers, approvals, and other documentation required for invoicing.
• Send customer invoices and supporting documentation in a timely and professional manner.
• Generate and distribute repair order invoices, including detailed descriptions of parts, labor rates, services performed, and customer information.
• Perform other duties as assigned.

Requirements

• A high school diploma or equivalent is required.
• Prior customer service, administrative, or office support experience is preferred.
• Proficiency in Microsoft Office applications and business management software systems is required.
• The ability to multi-task and thrive in a fast-paced environment is essential.
• Detail oriented and strong customer service and organizational skills are required.
• Strong verbal and written communication skills with the ability to interact professionally and courteously are necessary.

Physical Requirements

• This position is primarily performed in an office setting and involves prolonged periods of sitting and computer use.
• Occasional physical activities may be required, including, but is not limited to, standing, bending, crouching, twisting, pulling, pushing, and lifting (typically up to 50 lbs.), as needed.

About the Role

Atlas First Access, part of the Atlas Companies, is an authorized Toyota Forklift Dealer committed to providing quality service, premium equipment, and innovative solutions for companies of all sizes. Atlas is proud to offer a strong, people-first culture, personal/family balance, rest and relaxation, comprehensive benefits package, career growth opportunities, and more.

Benefits

Atlas offers a comprehensive benefits package that includes medical, dental and vision plans, with HSA and FSA options. Company-paid life insurance and short- and long-term disability plans are also provided, plus a 401(k) plan with company match. Employees also receive generous paid time off and 8 paid holidays.

Schedule

This position is available on a full-time basis.

Pay

$21-$23 per hour based on experience.