Administrative Associate- Service Office

Atlas First Access, part of the Atlas Companies, is an authorized Toyota Forklift Dealer committed to providing quality service, premium equipment, and innovative solutions for companies of all sizes.

About the role

This role serves as a key point of contact for customers and provides administrative support to the Service, Parts, and Sales departments. The ideal candidate is highly organized, customer-focused, and committed to delivering exceptional service to internal teams and customers.

Responsibilities

• Answer inbound customer service calls and relay service requests to the appropriate technician or dispatcher to ensure timely resolution.
• Receive and document customer service requests while maintaining accurate records and communication.
• Match work orders to corresponding invoices, ensuring all information is complete and accurate.
• Route invoices and supporting documentation to the appropriate departments for processing and approval.
• Scan, organize, and electronically file invoices and related documents within the company document management system.
• Collaborate with internal teams to address any customer concerns, special requests, and service-related needs.
• Communicate with customers to obtain purchase order numbers, approvals, and other documentation required for invoicing.
• Send customer invoices and supporting documentation in a timely and professional manner.
• Generate and distribute repair order invoices, including detailed descriptions of parts, labor rates, services performed, and customer information.
• Conduct business professionally and respectfully with customers, vendors, and coworkers.
• Perform other duties as assigned.

Benefits

• A strong, people-first culture with team events such as food trucks, BBQs, holiday parties, celebration lunches, and sporting events.
• Monday-Friday schedule to support personal and family balance.
• Generous paid time off and 8 paid holidays.
• Comprehensive benefits package including medical, dental, and vision plans with HSA and FSA options.
• Company-paid life insurance and short- and long-term disability plans.
• 401(k) plan with company match.
• Career growth opportunities through tuition reimbursement and internal advancement.