Administrative Restoration Assistance

Primary Responsibilities

• Answer phones, provide exceptional customer service, and maintain a detailed call log
• Cookordinate schedules to optimize work efficiency and balanced job scheduling
• Manage the Work-in-Progress (WIP) Board to keep staff updated on daily schedules and job statuses
• Complete First Notice of Loss (FNOL) documentation accurately
• Prepare job paperwork for Crew/Estimators and ensure timely conversion of estimates
• Oversee job file documentation, communications, and subcontractor activities
• Maintain compliance with National Accounts Program Agreement (NAPA) and Third-Party Programs
• Manage franchise-specific compliance documentation and track fixed assets
• Assist at times with providing documents for accounts receivable
• Manage an organized file system and company calendar/schedule
• Manage outgoing/incoming mail, email, and faxes, as well as review and route Bulletins

Requirements

• High school diploma or equivalent required
• Proven experience in administrative roles, preferably in a fast-paced office environment
• Familiarity with basic accounting principles, bookkeeping, and financial reporting
• Proficiency in computer applications and ability to adapt to new software applications
• Excellent communication, organizational, and multitasking skills
• Attention to detail and problem-solving skills
• Prior experience working in the restoration industries preferred, not required

Skills/Physical Demands/Competencies

• Ability to successfully complete a background check subject to applicable law
• Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary
• Ability to answer phones, provide exceptional customer service, and maintain a detailed call log
• Cookordinate schedules to optimize work efficiency and balanced job scheduling
• Manage the Work-in-Progress (WIP) Board to keep staff updated on daily schedules and job statuses
• Complete First Notice of Loss (FNOL) documentation accurately
• Prepare job paperwork for Crew/Estimators and ensure timely conversion of estimates
• Oversee job file documentation, communications, and subcontractor activities
• Maintain compliance with National Accounts Program Agreement (NAPA) and Third-Party Programs
• Manage franchise-specific compliance documentation and track fixed assets
• Aid at times with providing documents for accounts receivable
• Manage an organized file system and company calendar/schedule
• Manage outgoing/incoming mail, email, and faxes, as well as review and route Bulletins

Benefits

• Competitive salary
• 401(k)
• Company parties
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Summary

The Administrative Assistant plays a pivotal role in facilitating efficient office operations and ensuring seamless communication with customers, stakeholders, and team members. This position involves diverse responsibilities, ranging from scheduling and customer service to financial administration and compliance documentation.

Pay

$20.00 per hour

Schedule

Not specified