Administrative Relationship Manager Assistant Director

About the role

The Relationship Manager will be responsible for developing and maintaining long-term relationships with Partner, Principal, Managing Director’s and Director’s (PPMDDs), understanding their needs, and ensuring their satisfaction with our scope of services.

Responsibilities

• Build and maintain strong relationships with 500 plus PPMDDs to develop a thorough understanding of their administrative support needs.
• Maintain a professional relationship with the service provider to foster trust, collaboration, and a partnership mentality.
• Act as the main point of contact with PPMDDs.
• Identify, track and proactively address potential quality issues or exposures to risk.
• Afford challenges or out of scope PPMDDs requests or issue escalations as needed.
• Develop and implement strategies to improve administrative processes and enhance efficiency across the organization.
• Maintain a comprehensive understanding of company policies and procedures to ensure compliance in all administrative interactions.
• Resolve administrative issues and conflicts in a timely and professional manner.
• Afford administrative support for projects and initiatives.
• Conduct PPMDD outreach to obtain feedback on administrative support experience.
• Maintain open lines of communication for feedback, updates, and problem-solving.
• Work with nearshore and onshore management to identify opportunities for improving service delivery, efficiency, and innovation.
• Create a knowledge transfer culture within the team.

Qualifications

• Bachelor’s degree in related discipline, or equivalent work experience.
• 8-10 years relevant experience.
• 5+ years managing people.
• Experience with MS Office (particularly MS Excel), dashboards and ability to use reporting metrics as a method of story-telling through the data.

Skills and Attributes for Success

• Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
• Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results.
• Proven work experience as a Relationship Manager, Administrative Manager, Client Relationship Manager, or relevant role.
• Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization.
• Experience delivering client-focused solutions to customer needs.
• Excellent listening, negotiation, problem solving and presentation abilities.
• Strong verbal and written communication skills.
• Attention to detail and strong organizational skills are essential.
• Project management experience.
• Ability to manage multiple tasks in a fast-paced environment.

What We Offer You

• A comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business.
• The base salary range for this job in all geographic locations in the US is $91,900 to $171,800.
• The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $110,200 to $195,200.
• Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.
• In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• Join us in our team-led and leader-enabled hybrid model.
• Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
• Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances.
• You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

EY

• EY accepts applications for this position on an on-going basis.
• For those living in California, please click here for additional information.
• EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
• EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities.