Administrative Quality Manager

Boundless is a non-profit organization specializing in assisting individuals with intellectual and developmental disabilities (I/DD) and has been serving Ohio for over 40 years. At I Am Boundless, we’re on a mission to build a world that realizes the boundless potential of all people. Join our team, which shares a common passion and purpose in empowering our community.

About the role

As an Administrative Quality Manager, you’ll play a meaningful role in providing program leadership and direction for the Community Integration Services division for adults with I/DD and complex behavioral health needs. We pride ourselves on providing a safe and well-structured environment while embracing a person-centered and community-integrated philosophy. This position will work closely with program teams from adult day services as well as clinical teams from behavioral health.

Responsibilities

• Provide program leadership and direction for the Community Integration Services division for adults with I/DD and complex behavioral health needs.

Requirements

• High School Diploma or equivalent.
• Three years of experience in program management and supervision in the developmental disabilities field, preferably in day habilitation services.
• Valid Driver’s License and insurable driving record.
• Excellent oral and written/documentation skills with strong teamwork abilities.
• Ability to pass a background and drug screening meeting Ohio Adm. Code 5101:3-45-11 for Disqualifying Offenses.
• Positive attitude and enthusiasm for providing high-quality services to individuals with developmental disabilities.

Qualifications

• Preferred: Five to 10 years of experience in program management and supervision in the developmental disabilities field, preferably in day habilitation services.
• Preferred: Bachelor’s degree in Human Services from an accredited College or University.

Benefits

Financial & Retirement

• 401(k) Retirement Plan with 5% employee matching after six months of employment – immediately 100% vested.
• Annual increases.

Paid Time Off

• 5 weeks of paid time off.
• 8 paid holidays.

Health & Wellness

• Medical insurance with flexible benefit options including dental, vision, and wellness support.
• Flexible Spending Account (FSA).
• Dependent Care Account (DCA).
• Life insurance & supplemental life insurance.
• Disability insurance.

Professional Support

• Tuition discount opportunities with schools like Capella University & Franklin University.
• Qualified employer for the Federal Public Service Loan Forgiveness (PSLF).
• Paid training & development opportunities.

Perks & Discounts

• Employee Assistance Program (EAP) – counseling, therapy, finance, legal.
• Discount programs (e.g., pet insurance, movie tickets, theme parks, Costco membership, etc.).
• Wellbeing resources (up to $50 off health insurance premium monthly).