Administrative Professional

About the role

The Mouse, part of Northwest, is seeking an Administrative Professional. Northwest values honesty, integrity, and excellence, and has grown to over 1,000 team members across the Southeast. The company offers comprehensive training for both experienced candidates and those new to the field.

Responsibilities

• Manage inbound calls and emails, assisting customers with payments, scheduling, and conflict resolution.
• Document customer accounts and ensure all paperwork is completed accurately and promptly.
• Coordinate and prepare monthly service routes for service professionals, ensuring schedules are correct and ready to go.
• Handle additional tasks and projects as needed to support the team.
• Collaborate with internal teams—including administrative associates, sales, service professionals, and management—to ensure top‑tier customer service.
• Foster consistent communication with customers, ensuring their needs are always met.

Benefits

• 401(k) with company match
• Medical, dental, vision, maternity, and life insurance
• Employee stock purchase plan
• Paid vacation, holidays, and sick leave
• Employee discounts
• Industry‑leading quality training program

Pay

Starting hourly pay range: $17–$19.

Qualifications

• High School Diploma or equivalent (required)
• No prior experience necessary
• Must be at least 18 years of age
• Proficiency in Microsoft Office tools (Word, Excel, PowerPoint)

Northwest is an Equal Opportunity employer and welcomes protected veterans and individuals with disabilities.