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Jobs · Administrative · Tennessee

Administrative Professional

Northwest Exterminating · Ooltewah, TN · 1 mo ago
On-siteAdministrative$17–$19/hrFull-time

About the role

Founded on values of honesty, integrity, and excellence, Northwest has grown from a family of 2 to over 1,000 team members across Georgia, Alabama, Tennessee, South Carolina, North Carolina, and Florida. The company offers comprehensive training to help you succeed, whether you're experienced or not. With over 70 years of experience and continuous growth across the Southeast, Northwest provides a stable work environment and has been recognized as one of Atlanta’s Top Workplaces, fostering a family‑oriented culture where you’ll feel welcome and supported. As an Administrative Professional, you’ll be the critical link between customers and service professionals, helping to keep operations running smoothly while making a difference in people’s lives by solving pest problems and creating healthier living and working environments.

Responsibilities

  • Manage inbound calls and emails, assisting customers with needs like payments, scheduling, and conflict resolution.
  • Document customer accounts and ensure all paperwork is completed accurately and promptly.
  • Coordinate and prepare monthly service routes for professionals, ensuring schedules are correct and ready to go.
  • Handle additional tasks and projects as needed to support the team.
  • Collaborate with internal teams, including administrative associates, sales, service professionals, and management to ensure top‑tier customer service.
  • Foster consistent communication with customers, ensuring their needs are always met.
  • Adhere to the NORTHWEST WAY, upholding the highest standards of professionalism and customer care, and act as a brand ambassador representing the company’s values and image in every customer interaction.

Benefits

  • Competitive salary and comprehensive benefits package.
  • 401(k) plan with company match.
  • Medical, dental, vision, maternity, and life insurance.
  • Employee stock purchase plan.
  • Paid vacation, holidays, and sick leave.
  • Employee discounts.
  • Industry‑leading, quality training program.

Pay

Starting Hourly Pay Range: $17-$19

Qualifications

  • High School Diploma or equivalent required.
  • No experience necessary.
  • Must be at least 18 years of age.
  • Proficiency in Microsoft Office tools such as Word, Excel, and PowerPoint.

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