Administrative Professional/Administrative Support Trainee

Location: Canal Winchester, Ohio

Full-time, on-site for the first 90 days, then hybrid with one remote workday per week
Hours of work: 8:00 am - 5:30 pm

About the role

This position is the frontline of our agency, welcoming visitors, handling incoming calls, and supporting daily office operations. It’s an ideal entry-level role for someone who enjoys helping people, staying organized, and responding professionally to a wide variety of requests. As part of this role, you’ll also begin learning the foundations of the insurance world, giving you a strong base for future opportunities across multiple departments within the agency.

Responsibilities

• Front Desk & Customer Support
  • Greet guests and provide a polished, friendly first point of contact
  • Handle incoming calls and route them appropriately across multiple office locations
  • Respond to general inquiries with professionalism and excellent customer service
  • Manage incoming and outgoing mail, packages, and electronic documents
• Office & Administrative Tasks
  • Enter basic client activity and data into agency systems as directed
  • Scan, organize, and distribute documents including mail and faxes
  • Prepare mailing labels and assist with small clerical tasks throughout the day
  • Maintain office supplies, including ordering, stocking, and monitoring postage
  • Keep the office environment tidy, organized, and welcoming
• General Agency and Department Support
  • Assist with miscellaneous office tasks and serve as the go-to person for routine needs
  • Help deposit payments and secure funds according to office procedures
  • Support team projects and administrative needs, as assigned

Requirements

We’re seeking candidates with the following qualities and experience:

• You deliver warm, professional service, whether in person, over the phone, or via email
• You keep information accurate and organized
• You manage multiple small tasks efficiently and with strong attention to detail
• You maintain confidentiality when handling sensitive documents
• You adapt well to changes and stay on top of daily office needs

Qualifications

• High school diploma or GED
• Comfort with Microsoft Office, online tools and ability to learn new systems
• Strong communication and customer service skills
• Professional, reliable, and friendly demeanor
• Ability to multitask, prioritize, and stay organized
• Willingness to learn the basics of insurance and agency operations

Benefits

• Company-funded health savings account (HSA)
• Life insurance, short and long-term disability insurance
• 401(k) with employer match
• Paid time off, including summer hours and paid parental leave
• And much more!

About Us

With 100+ years of history behind every client relationship, we’ve built a reputation on integrity, expertise, and the dedication of our people. That commitment has earned us recognition as a Top Insurance Employer and Top Insurance Workplace by Insurance Business America, a spot among the Top 100 Independent Insurance Agencies by Insurance Journal, and distinction as a leading Northeast Ohio agency by Crain’s Cleveland Business.

Founded in Akron, OH in 1910, we’ve grown to 250+ employees across 20+ locations in Ohio, Kentucky and Florida, while maintaining the personal, relationship driven service that sets us apart.

Our competitive edge comes from:

• Regional specialization and deep market knowledge
• Client education that emphasizes prevention over reaction
• Access to regional, national, and international insurance markets
• A reliable in-house claims service team that advocates for clients when it matters most

At SeibertKeck Insurance Partners, we go beyond premium. We reduce costs through proprietary risk-management and loss-control strategies, negotiate the best possible rates through strong carrier relationships, and support clients with responsive, around-the-clock claims partners. We’re proud of where we’ve been, and even more excited about where we’re going!