Administrative Operations Supervisor

Essential Duties And Responsibilities

• Oversee and support day-to-day field operations, ensuring continuous service delivery, operational readiness, and compliance with company standards.
• Serve as a role model for GMR’s Core Values and Core Behaviors by demonstrating integrity, accountability, teamwork, respect, and a commitment to excellence in all interactions and operational decisions.
• Promote and maintain a culture of safety by ensuring compliance with all company safety policies, identifying and mitigating operational risks, and taking immediate action to address unsafe conditions, behaviors, or practices.
• Cook up and maintain schedules for field, supervisory, and operational personnel, including overtime distribution, shift exchanges, shift bids, transfers, leave requests, sick calls, and special event staffing.
• Ensure appropriate ambulance staffing and resource deployment to minimize lost unit hours, maintain system status, and support operational needs during emergencies, disasters, and mass casualty incidents.
• Monitor and communicate operational impacts, including units placed out of service, lost unit hours, and staffing shortages.
• Absorb and address scheduling, payroll, work assignment, vehicle, equipment, and operational concerns while serving as a liaison between field personnel and management.
• Verify and process payroll, attendance, PTO, personnel action notices, and employee status changes while maintaining accurate workforce records, certifications, qualifications, and transfer documentation.
• Supervise, coach, and develop assigned personnel and operational leaders through mentoring, performance evaluations, counseling, corrective action, and professional development initiatives.
• Conduct or oversee fair and timely investigations of incidents, complaints, employee relations matters, customer service concerns, and performance issues, ensuring appropriate resolution and follow-up.
• Support clinical and operational excellence by collaborating with field training staff, clinical leadership, dispatch, and support services to identify opportunities for improvement and enhance service quality.
• Participate in new employee onboarding and orientation activities and promote effective communication and teamwork throughout the operation.
• Maintain knowledge of EMS regulations, regional protocols, company policies, and operational procedures to ensure consistent interpretation, enforcement, and compliance.
• Foster a positive workplace culture through open communication, employee engagement, diversity, equity, and inclusion initiatives, while supporting affirmative action and equal employment opportunity objectives.
• Ensure compliance with all company, departmental, employment law, and information security policies, procedures, and training requirements.

Minimum Qualifications

• High School Diploma or equivalent
• NREMT Paramedic or NREMT Basic
• Hired individual must successfully pass a background check.

Certifications (required upon hire)

• NREMT - Basic or Paramedic
• Valid Driver's License
• Valid CPR (American Heart Association - BLS)
• Valid ACLS (if Paramedic)
• ICS 100,200,700,800 certifications within 180 days of hire
• High Reliability training within 180 days of hire (facilitated by management)

Experience

• Minimum 5 years of EMS experience
• Minimum of one or more years supervisory or leadership experience preferred

Knowledge And Skills

• Effective oral and written communication skills
• Strong reasoning skills
• Microsoft Office Suite Proficiency
• Ability to learn and navigate multiple business platforms during normal course of work.