Administrative Operations Specialist

About the role

Zimny Insurance Agency–Northway Insurance is a locally owned and operated agency dedicated to serving the Alexandria and Park Rapids areas and surrounding communities. As a small, community-driven team, we pride ourselves on building strong relationships and providing personalized support—both to our clients and our employees. We’re currently looking for a detail-oriented, client-focused Administrative Operations Specialist to support the day-to-day operations of our agency.

Responsibilities

• Welcome clients and visitors, answer incoming calls, and provide professional front-office support
• Process incoming payments, manage mail, maintain records, and complete accurate data entry in internal systems
• Cook up vendors, office services, supplies, maintenance, and shared office communications across locations
• Sustain agency systems and technology tools, including user access, troubleshooting, and basic system administration
• Track licensing, continuing education, training, and other compliance-related documentation
• Aid with marketing-related coordination, branded materials and community involvement efforts
• Provide administrative support to team members and help identify and escalate operational issues when needed

Requirements

• Strong organizational skills with the ability to manage multiple priorities and deadlines
• Excellent attention to detail, accuracy, and follow-through
• Professional communication and customer service skills
• Comfort working with office systems, technology tools, and administrative processes
• Ability to handle sensitive information with discretion and confidentiality
• Previous administrative, operations, or office support experience is preferred

Qualifications

• Competitive salary based on experience
• Health, Vision, Life & Disability Insurance
• 401(k) with company match
• Paid time off and holidays
• Continuing education support

Benefits

• Health, Vision, Life & Disability Insurance
• 401(k) with company match
• Paid time off and holidays
• Continuing education support

Pay

Competitive salary based on experience

Schedule

Full Time, 40 hours week in our Alexandria office: Monday-Friday 7:30 am-4:30 pm with a one-hour lunch or 8:00 am-4:30 pm with a ½ hour lunch

Contact

Please submit your resume and a brief cover letter explaining why you're a good fit for this role to [email protected] or mail to: Zimny Insurance Agency, ATTN: Chris Mohr 1103 Broadway St, Ste 100 Alexandria, MN 56308