Administrative Operations Manager

Job Description Involves managingor performingthe administrative services or managingthefull general operations of an academicornon-academicorganization(s).Administrativeservicesincludeactivitiesinfinanceandhuman resources and may also include IT, facilities, or student services. General management activities include long and short range strategic planning in determining the mission and directing all activities of multi- disciplinary departments through subordinate management staff. Department Description Alliance Health Project (AHP) is one of six clinical divisions, and several research programs that comprise ZuckerbergSanFranciscoGeneralHospitalandTraumaCenter(ZSFG)Psychiatry,thesecondlargestof19clinical departments at ZSFG. The mission of the AHP is to support the mental health and wellness of the lesbian, gay, bisexual, transgender, queer and HIV-affected communities in constructing healthy and meaningful lives. AHP is one of the oldest HIV organizations in the world and a leader in the field of HIV and mental health and behavioral health services focused on both HIV care and HIV prevention.AHP provides psychotherapy, substance use counseling,casemanagement,support groups, psychiatry,sexualhealthservices, clinicaltraineeship, and provider educationandtraining.Ourmulti-disciplinarystaffareaclient-centered,collaborative,harmreduction-orientedteam. AHP has continued to grow as a community-based clinic by anticipating and addressing the changing needs of our LGBTQ+ and HIV community members for more than 40 years. Our process of continuous improvement of service to our community includes a strong focus on cultural humility and anti-racist service provision. AHP has an annual budget of $12 million from Federal, State and Citycontracts and grants, private foundations, individualdonors,rechargeoperations,andanendowment,totalingover 40projects;60fullandparttimestaff,5clinical interns and over 100 volunteers per annum. Qualifications Minimum Qualifications Bachelor’s degree in business administration or a public health field and 8+ years of related work experience or a combination of comparable clinical education and/or experience. At least 5 years in a supervisory/lead/management role.Broad knowledge of the organization's processes, protocols and procedures with a focus on operations, human resources, personnel management under labor contract(s) and personnel policy.Ability to supervise an administrative and technical team to manage multiple competing priorities in a fast-paced, dynamic environmentStrong knowledge of abstraction and collection of patient data, QI systems, external regulations, analytics and reportingDetail-oriented, with the ability to apply analytical and critical thinking skills to quickly analyze problems, determine appropriate level of intervention, and apply effective solutionsDemonstrated ability to effectively convey complex clinical and technical information both verbally and in writing, the ability to train and mentor direct reports, and to prepare and present various reports, documentation, analyses, and project proposalsWorking knowledge of business software and specialized applications and data management systems used in quality and performance improvement processesBroad knowledge of common organization-specific and other computer application programs.Demonstrated management and conflict resolution skills to effectively lead and motivate others.Advanced proficiency with Microsoft Office, especially Excel, and database software, preferably Access.Experience with DEI principles and prior experience applying them in the work settingExcellent organizational, analytical and demonstrated project management abilitiesStrong working knowledge in contracts and grantsPrior experience collaborating with DPH, DPH contracts, and relevant systems of care Preferred Qualifications Master’s degree in business, healthcare administration, public health or related field.Prior work experience with HIV, LGBTQ+, and BIPOC communities Prior UCSF, other UC campus experience or CCSF experience Knowledge of UCSF Government Business Contracts, Research Management Services