Administrative Operations Manager

About the Role

The Senior Admissions Liaison coordinates the admission process, manages referrals, and ensures smooth patient admission workflows in a healthcare setting.

Responsibilities

• Perform pre-certifications and assemble admission consent packets.
• Manage referral systems and review pre-admission screens to assign appropriate physicians, units, and beds.
• Maintain accurate patient listings and oversee systems like ORBIT, CRM, VAB, ACEIT, and external referral platforms.
• Assist leadership with referral-to-admission processes and develop action plans for the admissions team.
• Identify and address barriers to admission, follow up on admission variables, and ensure appropriate contract rates.
• Build relationships with community organizations, monitor volume and payor trends, and provide training and professional presentations.

Requirements

• Current driver’s license and acceptable driving record.
• 3-5+ years experience as a liaison, licensed clinician, or in healthcare marketing.
• Familiarity with hospital and rehab markets preferred.

Qualifications

• Preferred: Professional licensure, CPR certification, CRRN, bachelor’s degree or equivalent experience.