Administrative Operations Manager
Johns Hopkins Medicine · Columbia, MD · 3 days ago
ManufacturingFull-time
About the role
The Administrative Operations Manager assists the Practice Administrator in the daily operations of the health center, focusing on managing front office staff, budget management, and the hiring, supervision, staffing, evaluation, and discipline of Human Resources.
Responsibilities
- Manages front office staff including budget management
- Hiring, supervision, staffing, evaluation, and discipline of Human Resources
- Focuses on customer service and continuous improvement of operations
- Works effectively with patients to resolve customer service issues
- Works with Patient Accounting to ensure maximization of collections
- Develops and implements common priorities and goals related to providing optimal customer service, maximizing operational efficiency, and assuring financial viability
- Functions as the Practice Administrator in their absence
Requirements
- Education: Associate’s degree or related equivalent experience
- Experience: Two years of healthcare management experience, in an ambulatory setting, with direct supervision of staff
- Must demonstrate a record of increasing job responsibility linked to accomplishments in health care management
Qualifications
- Knowledge in healthcare and/or business administration
- Two years of healthcare management experience, in an ambulatory setting, with direct supervision of staff
- Record of increasing job responsibility linked to accomplishments in health care management
Skills
- Leadership
- Customer Service
- Operational Efficiency
- Financial Viability
Benefits
- Medical, Dental, Vision Insurance
- 403B Savings Plan with employer contribution
- Paid Time Off & Paid Holidays
- Employee Tuition Assistance
- Dependent Tuition Reimbursement
- Free Parking
- Employee referral program
- Health & Wellness programs
Pay
Commensurate with experience
Schedule
Day Shift