Administrative Medical Assistant

About the Role

The Administrative Medical Assistant is responsible for gathering vital signs of clients who come to Community Services Group (CSG) provider locations, as well as maintaining the accuracy and integrity of client information and assisting with the administrative duties of the assigned provider location. As a member of the Mental Health Treatment (MHT) team, the Administrative Medical Assistant will learn and be cognizant of the principles of Trauma Informed Care, Recovery and Resiliency, and Self-Determination in order to fulfill the duties of their role. This position reports directly to the Director of Outpatient Services and is part of the Adult and Youth Mental Health (MH) Services Outpatient Services in Lancaster.

Responsibilities

• Welcome individuals and visitors by greeting them in a friendly and professional manner and answering and referring inquiries appropriately.
• Work directly with providers, nurses, and office support to ensure all aspects of the Telepsychiatry Program are addressed.
• Set up and secure televideo equipment as needed on a daily basis.
• Interview individuals to obtain medical information, vital signs, and anthropometric measurements.
• Provide and review individual education materials to enhance quality of care and improve overall health.
• Document clinical information and response to educational materials in CSG's Electronic Health Record (EHR).
• Maintain supplies and equipment and keep the vital sign area and reception area neat and clean.
• Promote and assist individuals with enrolling in web and mobile tools such as myStrength and the CSG Patient Portal.
• Optimize individual and visitor satisfaction, as well as provider time, by adhering to appointments in an accurate and timely manner and ensuring wait time is kept to CSG standards.
• Keep individual appointments on schedule by notifying the provider of client's arrival and ensuring wait time is kept to CSG standards.
• Ascertain individuals' needs by anticipating clients' concerns and answering any questions.
• Maintain individuals' accounts by obtaining, recording, and updating demographic or health information.
• Maintain professional and respectful interaction with individuals and co-workers.

Qualifications

This position requires one of the following combinations of education and experience: Bachelor's Degree from an accredited college; OR a high school diploma or equivalency and a Medical Assistant Certification from an accredited institution.

Schedule

Monday–Friday, day hours.

Pay

Starting wage: $18.00/hour

Benefits

• Medical, Dental, Prescription, & Vision Insurance available for employees, spouses, domestic partners, & dependents who qualify.
• Generous Paid Time Off & Other Paid Leave
• Extensive Paid Training
• Career Development Opportunities
• Flexible Pay Options through myFlexPay
• Family Medical and Parental Leave
• Flexible spending accounts for medical & dependent care
• Traditional or Roth 401K Plans with up to 4% employer match
• Employee Assistance Program (EAP)
• Life Insurance
• Wellness Opportunities
• Tuition Assistance
• Mentor/Mentee Opportunities

Health Insurance & Benefits availability will vary.