Administrative Manager (87250)

Founded in 1973, Inter-Con Security Systems, Inc. is a leading US-owned security company that provides integrated security solutions to government, commercial, and international clients. Inter-Con remains under family ownership and control and is known for its commitment to operational excellence, customer service, and employee development.

About the role

This expanded role combines traditional administrative management responsibilities with Designated Administrative Program Manager (DAPM) functions and serves as a critical leadership position supporting contract operations, workforce administration, client relations, reporting, scheduling, compliance, and business operations. The Administrative Manager serves as a strategic operational partner to contract leadership and plays an essential role in ensuring continuity, efficiency, and excellence across all administrative and contract support functions.

Responsibilities

• Program Administration & Contract Support
  • Manage all administrative functions associated with the LA Metro contract.
  • Maintain operational records, reports, documentation, and contract-related files.
  • Ensure compliance with contractual requirements, company policies, and administrative procedures.
  • Monitor contract deliverables, deadlines, and performance obligations.
  • Support audits, inspections, corrective actions, and reporting requirements.
  • Maintain accurate records and ensure documentation integrity across all administrative processes.
• Client Relationship Management
  • Serve as a primary administrative liaison for client-related matters.
  • Develop and maintain positive working relationships with client stakeholders.
  • Coordinate meetings, operational communications, and status updates.
  • Track client requests and ensure timely follow-up and resolution.
  • Support contract leadership in maintaining a high level of client satisfaction.
• Workforce Administration & Staffing Support
  • Coordinate personnel actions including onboarding, transfers, promotions, and workforce changes.
  • Maintain employee rosters and organizational reporting structures.
  • Monitor staffing levels and identify coverage requirements.
  • Partner with recruiting teams to support hiring initiatives and workforce planning efforts.
  • Assist with succession planning and staffing forecasts.
• Scheduling & Resource Management
  • Develop and maintain workforce schedules across the contract.
  • Monitor staffing coverage and deployment requirements.
  • Coordinate schedule adjustments based on operational needs.
  • Ensure adequate staffing levels are maintained at all times.
  • Support contingency planning efforts for staffing shortages and operational disruptions.
• Reporting & Data Management
  • Prepare operational reports, dashboards, and administrative summaries.
  • Track workforce metrics, staffing data, and key contract performance indicators.
  • Analyze trends and provide recommendations for process improvement.
  • Maintain accurate scheduling, personnel, and operational records.
  • Provide leadership with timely and actionable business intelligence.
• Financial & Administrative Oversight
  • Support billing reconciliation activities and administrative financial processes.
  • Assist with labor tracking, invoice support, and cost monitoring.
  • Ensure administrative documentation supports contractual billing requirements.
  • Coordinate with Finance and Operations teams to meet reporting deadlines and requirements.
• Training & Development Coordination
  • Coordinate onboarding and orientation activities for new hires.
  • Facilitate management training and administrative process training.
  • Track completion of required compliance and operational training programs.
  • Serve as a resource for administrative policies, procedures, and best practices.
• Leadership & Cross-Functional Support
  • Provide administrative and operational support to Project Managers and contract leadership.
  • Coordinate activities across recruiting, operations, scheduling, administration, and client support functions.
  • Support problem-resolution efforts and continuous process improvement initiatives.
  • Assist multiple functional areas as business needs require.
  • Maintain continuity of operations during staffing transitions and organizational changes.

Requirements

• Required Experience
  • Bachelor's degree in Business Administration, Management, or a related field, or equivalent combination of education and experience.
  • Minimum 5 years of experience in program administration, contract administration, operations management, or a related field.
  • Experience managing workforce scheduling and staffing coordination activities.
  • Experience working directly with clients, stakeholders, or contract partners.
  • Experience preparing reports, managing data, and supporting operational performance initiatives.
• Preferred Experience
  • Experience supporting government, public sector, transportation, security, facilities, or large-scale service contracts.
  • Multi-site operations experience.
  • Experience supporting payroll, billing reconciliation, or contract financial administration.
  • Experience managing large employee populations.
  • Experience supporting executive leadership and client stakeholders simultaneously.
• Knowledge, Skills & Abilities
  • Strong organizational and project management skills.
  • Exceptional attention to detail and accuracy.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong analytical and problem-solving capabilities.
  • Excellent written, verbal, and interpersonal communication skills.
  • Ability to work independently while collaborating across departments.
  • Advanced customer service and stakeholder management skills.
  • Proficiency with Microsoft Office Suite and business reporting tools.
  • Ability to maintain confidential and sensitive information.
• Physical & Work Requirements
  • Ability to work in an office and operational environment.
  • Ability to sit, stand, walk, and use standard office equipment for extended periods.
  • May require occasional travel within the contract's operational footprint.
  • Ability to work flexible hours as needed to support operational requirements.
• Pre-Employment Requirements
  • Successful Candidates May Be Required To Complete:
    • Background investigation.
    • Social media review.
    • Drug screening (where applicable).
    • Alcohol screening (where applicable).
    • Any additional client or company-required screening processes.

Benefits

At Inter-Con, our people are our greatest asset. We invest heavily in employee development, leadership training, and operational excellence. The selected candidate will receive comprehensive management onboarding and hands-on training from experienced operational and administrative leaders to ensure long-term success within the organization. This role offers a unique opportunity to support one of Inter-Con's most visible contracts while serving as a key partner to contract leadership, field operations, and client stakeholders.