Administrative Healthcare Supervisor
About the role
New England Cancer Specialists (NECS) is currently seeking a full-time Monday-Friday Administrative Medical Supervisor in our Portsmouth, NH Clinic. NECS is a private medical practice composed of 18 oncologists and hematologists serving the region from 5 different locations in Maine and New Hampshire. Our mission is to make life better for people with cancer and blood disorders. Kindness, compassion, and respect are part of everything that we do - from our phone operators to our physicians, every person on our team is important, and everyone makes a difference. We are proud to be an adult oncology member of the Dana-Farber Cancer Care Collaborative, striving to provide the highest quality care and unmatched, holistic support for every patient, every day.
Responsibilities
- Ensure coverage of PCCs and reception areas.
- Provide coaching and direction to direct reports, promoting teamwork and continuous improvement.
- Schedule and facilitate regular meetings with each department.
- Collaborate with the Clinic Manager on recruitment and employee relations activities.
- Coordinate onboarding of all new hires in assigned departments.
- Ensure proper training of new PCCs per Demonstration of Competency; coordinate Front Desk staff training with Billing, Office Manager, and NECS Privacy Officer.
- Provide emergency backup coverage for assigned departments as needed.
- Manage day-to-day activities to ensure uninterrupted workflow.
- Collaborate with Providers, Leadership team, Nursing, research, Laboratory, Pharmacy, Business Office, HR, Genetics, and IT.
- Work with the Clinic Manager to identify challenges and develop process improvement solutions.
- Communicate department needs to appropriate leaders.
- Report directly to the Clinic Manager and work closely with the Administrative Supervisor at other clinics.
Requirements
- Minimum of two years supervisory experience in a medical office
- Willingness to learn and remain flexible in the changing healthcare environment
Skills
- Ability to assist staff in times of crisis or emergency
- Ability to conceptualize, develop and implement new ideas or systems
- Ability to exercise sound judgment and discretion while performing duties
- Ability to determine work priorities, assign work, and ensure proper completion of work assignments
- Strong organizational skills and ability to manage multiple tasks simultaneously
- Self‑starter, strong team player and leadership abilities
- Strong customer service and communication skills, both written and verbal
Benefits
New England Cancer Specialists offers competitive pay and a comprehensive benefits package to our employees. Our benefits include medical, prescription, dental, and vision insurances. Company-paid Life Insurance, Short Term, and Long-Term disability insurances as well as Long Term Care insurance. Other benefits include a company-sponsored retirement program, generous Paid Time Off in addition to 10 Company-paid holidays, a Wellness Program, and other voluntary benefits. Benefits are effective 1st of the month after your hire date.