Administrative Engagement Specialist

About the role

The Administrative Engagement Specialist serves as the first point of contact for clients. This role is responsible for ensuring a smooth check-in process, managing client registration, collecting payments, and providing timely updates.

Responsibilities

• Greet clients warmly and ensure a welcoming environment while maintaining an organized and efficient check-in process, minimizing wait times.
• Perform eligibility checks on patient insurance coverage prior to visit or at time of visit.
• Collect co-pays, deductibles, and outstanding balances at the time of check-in and post payments to patient account.
• Report any discrepancies to finance enrollment team concerning payments posted.
• Inform clients about their financial responsibilities, upcoming appointments, and required documentation.
• Work closely with the Finance Enrollment Specialist to ensure clients are informed about financial assistance and enrollment procedures.
• Accurately input and update client information in the EHR system.
• Adhere to federal, state, and organizational policies regarding client privacy and administrative operations.
• Participate in training and development opportunities to stay informed about procedural updates.
• All other duties as assigned.

Qualifications

• Minimum of a High School Diploma or GED equivalent is required.
• Intermediate computer navigation skills are required for extensive computer usage with MS Office.
• Must have the ability to manage a multi-line phone system maintaining a professional and pleasant demeanor in stressful situations.
• Previous experience with NextGen and/or other Electronic Health Records database, Charge Verification, Charge Entry, and/or Billing is highly preferred.

Benefits

• Generous time off, including Mental Health days
• 10 paid holidays annually
• Retail plan with company match
• Medical, Dental, and Vision plans
• CEU/Licensure reimbursement and more!

What You Gain

• Relationships within the organization and in the mental health community
• Visibility into how our community supports those in need
• Opportunities to share your expertise
• Pieces of mind knowing you are benefiting the clients we serve and the community at large