Employment Engagement Specialist
Position Summary
Lantern House Clubhouse provides a supportive, recovery-oriented environment where adults living with mental health conditions work collaboratively to build meaningful relationships, develop skills, and achieve their personal, educational, and employment goals. The Clubhouse model empowers members to utilize their strengths, talents, and abilities through shared responsibility and participation in a community-focused setting.
Essential Duties And Responsibilities
Collaborate with Intake staff to coordinate outreach efforts, program presentations, referrals, admissions, and member onboarding activities.
Manage an assigned caseload of members and support individualized goal planning using person-centered approaches.
Engage members in meaningful work-ordered day activities utilizing motivational interviewing and strength-based practices.
Help members identify and develop their strengths, interests, skills, and vocational aspirations.
Encourage active member participation in Clubhouse programming, including employment, education, health, wellness, social, and community activities.
Conduct proactive outreach to members and maintain ongoing engagement efforts.
Facilitate unit meetings to identify, organize, prioritize, and complete daily unit work.
Support members in maintaining a clean, organized, and welcoming unit environment.
Maintain accurate, timely, and comprehensive documentation in the electronic health record (EHR).
Complete all required reports, data tracking, and administrative documentation within established timelines.
Aid in kitchen operations, meal preparation, and shared Clubhouse responsibilities.
Demonstrate knowledge of and adhere to Clubhouse policies, code of ethics, and Clubhouse International Standards.
Utilize Clubhouse standards and agency policies to address questions, resolve concerns, and support program quality.
Participate in daily Clubhouse operations and contribute to a collaborative team environment.
Support vocational and educational initiatives designed to promote member success and community integration.
Serve as Placement Manager for members participating in Transitional Employment programs.
Provide on-the-job training, coaching, and support to Transitional Employment participants.
Prepare and submit required monthly and quarterly employment-related reports.
Additional Responsibilities
Design, coordinate, and facilitate Clubhouse activities and special events in collaboration with members.
Participate in evening, weekend, holiday, and community-based activities as needed.
Perform other duties and special projects as assigned by management.
Qualifications
Education & Experience:
Associate's Degree required; Bachelor's Degree in Human Services, Psychology, Social Work, Rehabilitation, or a related field preferred.
Candidates with a High School Diploma or GED and at least two (2) years of relevant experience in the mental health or human services field will be considered.
Prior experience utilizing a non-clinical, recovery-oriented, community-based approach is highly desirable.
Knowledge, Skills & Abilities:
Strong interpersonal, communication, and organizational skills.
Ability to build positive relationships and engage individuals from diverse backgrounds.
Proficiency with Microsoft Office Suite (Word, Excel), Google Workspace (Docs, Sheets), and communication platforms such as Slack.
Ability to manage multiple priorities in a dynamic, fast-paced environment.
Demonstrated ability to exercise sound judgment, flexibility, and strong follow-through.
Commitment to the principles of recovery, empowerment, and member participation.
Scope of Responsibility
Responsible for assisting with the financial and operational activities of the assigned unit under the direction of the Clubhouse Director. May provide guidance and supervision to volunteers and program participants as assigned.
Working Conditions
Some Saturday work is required.
The Clubhouse operates on all recognized holidays, and staff may be required to work holiday schedules.
Travel required for up to three (3) weeks of Clubhouse training at a certified training base outside New York State.
Must be available to provide coverage for the Employment Unit as needed.
What We Offer
Generous Time off policy to use when you need it
Health, wellness and financial resources to help you achieve our personal goals
Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance
Retail retirement matching programs and contributions
Transit and commuter benefits
Equal Opportunity Employer
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. We do not discriminate based on race, color, religion, gender, sexual orientation, age, marital status, disability, veteran status, or any other legally protected status.