Administrative Engagement Specialist

About the role

CommQuest Services is one of the largest non‑profit mental health, addiction recovery, and social services organizations in Northeast Ohio. The Administrative Engagement Specialist serves as the first point of contact for clients at our Psychiatric Outpatient office in Alliance, OH. This full‑time position ensures a smooth check‑in process, manages client registration, collects payments, and provides timely updates. The role requires strong organizational and communication skills and close collaboration with the Finance Enrollment Specialist and other staff to maintain accurate records and deliver a high‑quality client experience while supporting the agency’s business sustainability.

What You’ll Do

• Greet clients warmly and ensure a welcoming environment while maintaining an organized and efficient check‑in process, minimizing wait times.
• Perform eligibility checks on patient insurance coverage prior to the visit or at the time of visit.
• Collect co‑pays, deductibles, and outstanding balances at check‑in and post payments to the patient account.
• Report any discrepancies to the finance enrollment team concerning payments posted.
• Inform clients about their financial responsibilities, upcoming appointments, and required documentation.
• Work closely with the Finance Enrollment Specialist to ensure clients are informed about financial assistance and enrollment procedures.
• Accurately input and update client information in the EHR system.
• Adhere to federal, state, and organizational policies regarding client privacy and administrative operations.
• Participate in training and development opportunities to stay informed about procedural updates.
• Perform all other duties as assigned.

Minimum Qualifications

• High School Diploma or GED equivalent.
• Intermediate computer navigation skills with extensive use of Microsoft Office.
• Ability to manage a multi‑line phone system while maintaining a professional and pleasant demeanor in stressful situations.
• Previous experience with NextGen or other Electronic Health Records databases, charge verification, charge entry, and/or billing is highly preferred.

Benefits

• Generous time off, including Mental Health days.
• 10 paid holidays annually.
• Retirement plan with company match.
• Medical, Dental, and Vision plans.
• CEU/Licensure reimbursement and more.
• Relationships within the organization and the mental health community.
• Visibility into how the community supports those in need.
• Opportunities to share your expertise.
• Peace of mind knowing you are benefiting the clients we serve and the community at large.

Schedule

Monday through Thursday 8:00 AM – 5:00 PM, Friday 8:00 AM – 1:00 PM (full‑time).