Administrative Director, Concierge Medicine & Executive Health

About the Role

Concierge Medicine at Massachusetts General Hospital is Primary Care, evolved. We combine the clinical expertise of one of the world’s leading academic medical centers with an exceptionally high level of service and a highly personalized relationship with the patient’s primary care physician. This includes 24/7 access, preventive care, health screenings, a wellness plan for nutrition and fitness, and coordination of advanced care across the hospital, if needed. The program supports Concierge Medicine, Executive Health, and other specialized, high-touch service lines, offering an exciting opportunity to shape and grow innovative care models.

Executive Health is a particularly dynamic service line with significant opportunities for business development, growth, and continued evolution. This is a highly visible leadership opportunity for an accomplished healthcare operator who is energized by the opportunity to build, scale, and continuously evolve a sophisticated care model. This role is distinct from traditional Primary Care operations leadership, focusing on a highly specialized practice where expectations are high, relationships matter, and operational excellence is inseparable from the patient experience.

What Makes This Role Different

• Lead a highly personalized care experience – Shape a membership-based care model where every interaction matters and operational decisions directly influence the experience of patients and families.
• Build and scale a growing program – Bring an entrepreneurial mindset to growth, operational strategy, service innovation, and the development of scalable infrastructure.
• Partner with exceptional physicians and clinicians – Collaborate with highly accomplished physicians and multidisciplinary teams committed to delivering outstanding clinical care and strong physician-patient relationships.
• Operate with autonomy and influence – Serve as the senior operational leader for the practice, driving strategic priorities and shaping its future direction.
• Make exceptional service part of the care model – Create an environment where responsiveness, professionalism, discretion, and relationship-centered care are embedded in operations.
• Lead in a complex, high-expectation environment – Navigate the dynamics of a highly personalized practice while supporting skilled physicians and staff committed to clinical excellence and an exceptional patient experience.

Responsibilities

• Determine overall vision, mission, direction, goals, and objectives under organizational and department leadership.
• Direct the strategic planning process, establish and achieve long-range goals, and ensure implementation of strategic business plans.
• Lead the management team and staff, fostering a positive and efficient work environment.
• Oversee hiring, training, and retention to ensure adequate staffing levels.
• Engage with senior leadership to provide financial forecasting, long-term planning, and strategic recommendations.
• Establish and achieve financial goals, monitor spending trends, and identify opportunities for cost optimization and process improvements.
• Monitor and evaluate existing services, ensuring the development of programs to respond to market needs.
• Develop and manage programmatic initiatives for care improvement, cost reduction, and network development.
• Oversee patient services and care delivery to ensure a positive patient experience.
• Ensure compliance with all healthcare regulations and standards.
• Continually assess and improve the efficiency of systems and processes.
• Conduct space needs planning and oversee the design of facility renovations.
• Identify and resolve facility problems.

Requirements

• Bachelor’s degree in a related field of study (required). Master’s degree preferred. Experience may be accepted in lieu of a degree.
• Progressive experience in healthcare administration or hospital operations (5-7 years required).
• Previous supervisory experience (2-3 years required).

Benefits

• Medical, dental, and vision insurance.
• A robust retirement savings program.
• Generous paid time off.
• Tuition assistance and professional development support.
• Additional perks and programs to support health, financial well-being, and life.

Pay

Annual pay range: $124,342.40 - $180,897.60. The base pay is determined by skills, relevant experience, education, certifications, and other essential factors. Total compensation includes competitive base pay, comprehensive benefits, career advancement opportunities, differentials, premiums, bonuses, and recognition programs.

Schedule

• Scheduled weekly hours: 40.
• Employee type: Regular.
• Work shift: Day (United States of America).
• Remote type: Hybrid.

Work location: 50 Staniford Street.