Administrative Coordinator, Lead

About the role

Therapeutic Associates Vancouver Physical Therapy is seeking a full-time Lead Administrative Coordinator to provide office support with a variety of clerical activities that support the effective and efficient operation of the clinic. Therapeutic Associates is the largest privately owned physical therapy company in the United States, with around 100 privately-owned clinics in the Pacific Northwest. Founded in 1952, the company operates as a partnership of unique clinics, each locally directed by physical therapists who are dedicated to their patients, communities, and profession. Clinic owners and directors have the support and resources of the larger organization combined with the freedom to make decisions with their teams to best serve patients and community.

Responsibilities

• Coordinate the daily operations of administrative support staff
• Ensure support staff provides quality customer service to all patients, visitors, or care partners
• Manage all front office duties, including insurance authorization and billing, registering patients, answering phones, scheduling patient appointments, and maintaining the integrity of the patient database
• Manage provider schedules, work claim hold buckets, complete daily chart checks, and coordinate the payment of clinic bills
• Ensure payment for services by coordinating insurance benefits and complying with insurance regulations
• Ensure intake procedures are followed and completed by all staff
• Assist with enforcing policy compliance and policy changes

Requirements

• Associate degree or equivalent experience
• Basic proficiency with MS Office products including Word, Excel, and Outlook
• Customer service experience
• Prior medical office experience preferred

Benefits

• Medical insurance with Vision & Prescription and Dental coverage for employees and their families
• Interactive Wellness Program with rewards for balanced, healthy living and mental health
• Employee Assistance Plan for employees and their families
• Life & AD&D insurance for employees and their families
• Long Term Disability insurance
• Accrue up to 15 days of PTO (sick and vacation time), increasing with tenure
• 6 paid holidays, 1 charitable giving day, and up to 2 personal holidays
• 401(k) plan
• Potential Student Loan Repayment
• Potential annual performance bonus
• Continuing Education Stipend ($500 annually)
• Continuing Education PTO (up to 1 day annually)
• MedBridge Learning Subscription
• Tuition Advancement program (pre and post professional, application process)
• Employee Service Scholarship (application process)
• Community and philanthropic support through individual grants and paid time off
• Ongoing mentorship and continuing education opportunities
• Collaboration and Care Team Model — work within a care team that provides support and collaboration both within individual clinics and across the organization
• Commitment to innovation — exploring new technology, treatment methodologies, and process improvements
• Committed to Diversity and Inclusion — creating an inclusive environment where everyone feels welcome and respected
• Community Oriented — giving back through free community education events, local sporting events, local school organizations, youth organizations, Veterans organizations, and community improvement projects