Administrative Coordinator, Lead

Therapeutic Associates Scholls Physical Therapy is seeking a full-time Lead Administrative Coordinator to join our team. This role provides office support with a variety of clerical activities and related tasks that support the effective and efficient operation of the clinic.

Benefits

• Medical with Vision & Prescription and Dental Insurance for employees and their families
• Interactive Wellness Program with rewards for balanced, healthy living and mental health
• Employee Assistance Plan
• Life & AD&D Insurance for employees and their families
• Long Term Disability
• Accrue up to 15 days of PTO (sick and vacation time) — increases with tenure
• 6 paid holidays, 1 charitable giving day, and up to 2 personal holidays
• 401(k)
• Potential Student Loan Repayment
• Potential annual performance bonus
• Continuing Education Stipend ($500 annually)
• Continuing Education PTO (up to 1 day annually)
• MedBridge Learning Subscription
• Tuition Advancement program pre- and post-professional (application process)
• Employee Service Scholarship (application process)
• Community and philanthropic support through individual grants and paid time off

Responsibilities

• Coordinate the daily operations of administrative support staff
• Ensure support staff provides quality customer service to all patients, visitors, or care partners
• Manage all front office duties, such as insurance authorization and billing, registering patients, answering phones, scheduling patient appointments, and maintaining the integrity of the patient database
• Manage provider schedules, work claim hold buckets, complete daily chart checks, and coordinate the payment of clinic bills
• Ensure payment for services by coordinating insurance benefits and complying with insurance regulations
• Ensure intake procedures are followed and completed by all staff
• Assist with enforcing policy compliance and policy changes

Requirements

• Associate degree or equivalent experience
• Basic proficiency with MS Office products including Word, Excel, and Outlook
• Customer service experience and prior medical office experience preferred

About Us

Therapeutic Associates is the pioneer of outpatient physical therapy. Since its founding in 1952, the company has thrived by adhering to the highest standards of excellence, adapting and innovating while serving patients with quality care and compassion. We continue to be an important part of leading and advocating for the advancement of our profession.

Therapeutic Associates is made up of a partnership of unique clinics, each locally directed by physical therapists who are dedicated to their patients, their communities, and to our profession. Our clinics are managed by owners and directors who have the support and resources of our large organization combined with the freedom to make decisions with their teams to best serve their patients and community.

We offer professional and clinical development through ongoing mentorship and continuing education opportunities. Our care team model provides support and collaboration both within individual clinics and across the organization, ensuring focused attention on each patient’s journey toward positive health and wellness. We are committed to exploring new technology, treatment methodologies, and process improvements that support our care teams and enhance the patient experience.

We believe that diversity makes our clinic stronger and are committed to creating an inclusive environment where everyone feels welcome and respected. Giving back to the community is a part of who we are, through free community education events, local sporting events, school organizations, youth organizations, Veterans organizations, and community improvement projects.