Administrative Coordinator II, Rheumatology

About the Role

This position provides administrative coordination, reporting, day-to-day support, and daily operational tasks to an assigned program. The role participates in assessing, planning, implementing, and evaluating health services, and may present new services, approaches, or expanded programs for review. Responsibilities include organizing and arranging resources to meet short- and long-term program and organizational goals, serving as a liaison for programmatic and operational communications, and working cooperatively within the department and other services to create a system of quality healthcare.

Responsibilities

• Collaborates with leadership to continuously improve service outcomes impacting patient comfort by overseeing development and follow-through of improvement opportunities aligned with the hospital’s mission, vision, and scope of service.
• Oversees day-to-day functions related to service area(s), including budget compliance/payroll, staffing, scheduling, front desk operations, revenue capture, and prior authorization for patients based on insurance coverage.
• Acts as the primary point of contact for clerical needs, such as timesheets, office supply and check requests, managing mail and billing, and developing, printing, and disseminating program fliers and family education packets.
• Works with clinical and administrative teams to develop comprehensive workflow processes, reviewing and improving efficiency as needed.
• Coordinates staffing patterns based on volume and needs, ensuring uninterrupted patient care and efficient workflows.
• Collects, analyzes, and makes decisions based on data and evidence-based statistics.
• Facilitates inter- and intra-departmental and external communication, including responding to and disseminating updates via letters, emails, and other methods.
• Conducts meetings for providers and staff to discuss new policies, procedures, and updates to enhance care delivery and resolve issues.
• Assists with and ensures departmental compliance with ACR/JCAHO/ACOS regulatory standards.
• Participates in Quality Improvement activities for strategic planning, accreditation preparation, and performance improvement.
• Participates in the interview process and assists in orienting new employees.
• Communicates progress to the management team to ensure goals are achieved.

Requirements

• Two (2) years of administrative experience.

Qualifications

Preferred:

• High school diploma or equivalent.
• Five (5) years of administrative experience in a healthcare setting.
• Bilingual.

Skills & Abilities

• Computer literacy, including familiarity with word processing programs, electronic spreadsheets, and learning new applications.
• Excellent customer service skills, including strong interpersonal and telephone skills.
• High degree of tact for frequent interactions with patients, physicians, and insurance companies.
• Strong business skills, including understanding of healthcare expense, revenue, and reimbursement models and their impact on business plans.
• Ability to develop recommendations based on analysis and lead teams toward decisions.
• Excellent organizational skills with attention to detail.
• Proven administrative skills and experience.
• Ability to prioritize work and adapt to changing assignments.

Physical Requirements

• Frequent sitting, occasional standing or working.
• Lifting of 10-15 lbs.
• May be exposed to dust and other typical office-like discomforts.
• Manual dexterity for computer keyboard operation.
• Ability to see computer screens and read reports.
• Ability to hear instructions from physicians and other clinical or nursing staff.

Pay

The base pay range for this role is $24.65 - $30.82 per hour. Offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure fair and competitive compensation.

Benefits

Tufts Medicine provides a comprehensive Total Rewards package that supports health, financial security, and career growth, including benefits designed to help you thrive both at work and outside of it.