Administrative Coordinator / BH - Marshall Office

Duties and Responsibilities

• Data Entry & Record Management
• Uploads paper medical records daily in compliance with required formats.
• Documents releases and disclosures on the Accounting of Release and Disclosure form.
• Generates and reviews reports as needed.
• Accurately enters data related to individuals served, including admissions, discharges, and medical record updates.
• Ensures adherence to billing protocols and required timeframes.
• Completes and maintains service authorization entry for individuals served by RHA as assigned.
• Provides caseload and authorization management reports as required by the Director.
• Customer Service & Communication
• Answers telephones, greets visitors, and assists customers, including individuals served, providers, vendors, and colleagues.
• Demonstrates appropriate phone etiquette and effectively assesses and communicates information regarding agency services.
• Takes and forwards messages promptly and professionally.
• Financial Coordination & Performance Monitoring
• Ensures daily deposits are completed, if applicable.
• Oversees and maintains petty cash funds, ensuring proper documentation.
• Ensures security and reconciliation of agency credit cards as assigned.
• Administrative & Operational Support
• Manages general building maintenance and orders office supplies.
• Operates and maintains office equipment as needed.
• Performs risk management duties, including workers’ compensation, OSHA compliance, and safety inspections.
• Counsels and trains new employees.
• Prepares and processes documents, forms, and spreadsheets.
• Handles incoming and outgoing mail, including postage and distribution.
• Participates in committees, unit meetings, and community engagements as required.
• Other Duties
• Demonstrates flexibility and commitment to meeting unit and consumer needs.
• Performs additional responsibilities as assigned.

Job Requirements

• Education: High School Diploma or GED equivalent required.
• Experience: Minimum of two years of medical office experience.
• Technical Skills: Proficient with computers and Microsoft Office, including Excel, PowerPoint, and Outlook.
• Communication Skills: Excellent verbal, written, and interpersonal communication skills.
• Licensing: Valid driver's license required.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Physical Demands and Work Environment

• Must be able to regularly lift and carry up to 15 lbs. and occasionally pull at least 10 lbs.
• Must be able to squat, kneel, crawl, crouch, climb, and stoop as part of regular job duties.
• Must be able to use hands and fingers to handle or operate objects, tools, or controls.
• Required to stand and walk for extended periods.
• Must be able to demonstrate proficiency in CPR from floor level, which requires working on hands and knees, bending, standing, and lifting.
• Vision requirements include close, distance, and peripheral vision.
• Must be able to talk and hear.

About RHA

RHA Health Services helps individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes. For over 30 years, the people we serve and support have remained at the very center of everything we do. RHA currently provides services in North Carolina, Georgia, Pennsylvania, Tennessee, and New Jersey.

Benefits

• Payactiv: early access to the money you’ve earned from hours you’ve already worked, before payday!
• Employee perks and discount program: to help you save money!
• Paid Time Off (full-time employees only)
• Health/Insurance (full-time employees only)
• 401(k) retirement savings program
• Wellbeing Programs: Physical, Emotional and Financial
• Chronic Disease management programs for hypertension and diabetes (for qualifying employees)
• Training: Free CPR, first aid, and job-specific training opportunities

EEO Statement

RHA is an equal opportunity employer. In addition, we provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances. If you are an individual with a disability and need a reasonable accommodation to participate in the application process, please contact our solutions center.