Administrative Coordinator

About the role

John Jay College of Criminal Justice is a senior college of the City University of New York (CUNY) and an internationally recognized leader in educating for justice. Led by President Karol V. Mason, John Jay is a federally designated Hispanic-serving institution, ranked third in the nation in Black student success, and a top ten institution for promoting student social mobility. The College serves a diverse student body of 15,000, including nearly fifty percent first-generation college students, immigrants, students from low-income families, and other historically underrepresented groups. John Jay participates in the doctoral programs of the Graduate Center of CUNY and offers bachelor's and master's degrees in criminal justice-related fields as well as liberal arts and sciences programs highlighting themes of justice across the arts, sciences, humanities, and social sciences.

Provides professional front desk support and serves as the primary point of contact for visitors, telephone inquiries, and general office communications. Exercises sound judgment in screening and directing inquiries, responding to routine matters, and ensuring timely and appropriate referral of issues to the appropriate individuals or departments.

CUNY Title Overview: Supports projects, initiatives, and activities that impact an academic or administrative department. Manages basic office functions such as communications, meeting schedules, work plans, staff assignments, and distributing information. Collects data for, prepares, and distributes reports and presentations using word processing, spreadsheet, and presentation software. Updates office databases, lists, and files to ensure completeness and accuracy; maintains current information on department web site(s); maintains department archives and collections. Conducts internet and/or database research and performs basic systems queries to locate information related to department activities. Maintains department fiscal plans and budgets; assists in budget administration and invoice processing. Provides basic information, instructions, and materials as requested by students, faculty, and others who contact the department. May supervise office staff and student workers. Performs related duties as assigned.

Responsibilities

• Organizes office functions such as communications, meeting schedules, work plans, and distributing information
• Reviews, prioritizes, and routes incoming correspondence and communications, ensuring timely follow-up and appropriate action on behalf of the ASAP Program
• Collects data for, prepares, and distributes reports and presentations using word processing, spreadsheet, and presentation software
• Updates office databases, lists, and files to ensure completeness and accuracy; maintains current information on department web site(s); maintains department archives and collections
• Conducts internet and/or database research and performs basic systems queries to locate information related to program activities
• Maintains department fiscal plans and budgets; assists in budget administration and invoice processing
• Provides basic information, instructions, and materials as requested by students, faculty, and others who contact the department
• Available to work in-person Monday to Thursday and remotely on some Fridays throughout semester terms
• Represents the program at college recruitment events hosted on weekends one to two times per semester
• May supervise student workers
• Performs other related administrative, operational, and confidential duties as assigned

Qualifications

Required: Bachelor's Degree.

Preferred:

• Experience in administration of a public service, social service, education, counseling, or mentoring program; work with educators and students
• Commitment to promoting college access and success in post-secondary education
• Strong writing and communication skills
• Flexibility to work productively in a fast-paced, time-sensitive, high-volume, and dynamic student-focused and customer-responsive environment
• Strong presentation, verbal, and interpersonal communication skills to work and interact effectively, collaboratively, and cooperatively with a diverse community of learners, students, faculty, and staff
• Detail orientation and organizational skills with the ability to manage multiple assignments, establish priorities, and meet deadlines
• Computer proficiency using standard office software programs/applications, including ACCESS database and Google Docs

Compensation and Benefits

Salary range: $58,705 – $