Administrative Coordinator

About the role

The Administrative Coordinator is the first person our customers speak to and can be the hero that helps them through their stressful day. This person will perform all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs, and customer satisfaction activities. Perform general office duties, such as drafting correspondence, filing, and creating reports. Picture yourself here fulfilling your potential. At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self‑motivated, proactive, responsible, and service‑oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry‑leading level of service. This franchise is locally owned and operated and a leading disaster restoration company in business in the Rhode Island area for over 34 years, serving the broader New England region. We pride ourselves on helping people put their lives back together and helping them through their most stressful times. Working here is rewarding and offers the emotional fulfillment of a job well done every single day.

Responsibilities

• Receive and dispatch lead calls and job referrals
• Perform detailed and accurate data entry
• Coordinate job scheduling
• Perform general administration duties
• Assist other departments, as needed
• Make outgoing customer quality satisfaction calls

Preferred Qualifications

• Customer service experience, quality assurance, and scheduling a plus
• Strong written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
• Ability to remain calm and professional during tense or stressful situations
• Excellent organizational skills and strong attention to detail
• Self‑motivated and goal‑oriented
• Capability to work in a fast‑paced, team‑oriented office environment
• Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
• 3+ year(s) of administrative or office‑related experience and business experience
• Ability to successfully complete a background check subject to applicable law

Benefits

• Health insurance (including dental and vision)
• 401(k) retirement plan
• Training & development opportunities
• Bonuses and commissions
• Career progression
• On‑the‑job