Administrative Coordinator

Join the O2B Kids Team! O2B Early Education is on the lookout for a friendly and detail-oriented Licensing & Compliance Support Specialist! We are committed to maintaining the highest standards in early childhood education and ensuring all our centers are compliant with state regulations. If you're excited about supporting our mission with an eye for detail and a passion for early education, we want to hear from you! About Us: Since our inception in Gainesville, FL, in 1998, O2B Kids has grown to have numerous locations across Florida, Georgia, Minnesota, Missouri, Alabama, and many more states! We believe in fostering a fun and supportive environment for our staff and children alike. Responsibilities: Provide day-to-day administrative support to school Directors, Administrators, and corporate leadershipServe as a first point of contact by answering and managing the main corporate phone line, assisting callers and directing questions to the appropriate teamProvide excellent internal and external customer service with a focus on responsiveness, follow-up, and building positive relationshipsManage user access requests and account updates across multiple company systems and platformsMaintain and update key administrative reports, including enrollment, projected enrollment, sales, arrears, and collections reportingIdentify trends and areas requiring attention and communicate updates to leadershipProvide support with past-due tuition and collections, including weekly reporting and collection correspondenceFollow established administrative calendars, processes, and recurring task schedules to ensure deadlines are metAssist leadership with inbox management and day-to-day communicationsSupport business and child care license renewals and annual agency profile updatesConduct routine audits of administrative processes, provide feedback and training, and help ensure accuracy and consistency across locationsAssist with special projects and process improvement initiativesProvide general office support, including preparing documents, making copies, mailing materials, ordering supplies, and assisting with meeting preparationProvide administrative support to other departments as needed, including Hiring and Accounts PayableMaintain and update company administrative resources, spreadsheets, tools, and shared informationContribute to a positive workplace culture by supporting teammates, communicating professionally, following established systems, remaining open to feedback, and approaching work with a solutions-focused attitude Requirements Strong organizational and time-management skills with the ability to manage multiple priorities and deadlinesExcellent written and verbal communication skillsStrong customer service skills and a professional, helpful approach when working with employees, leaders, families, and outside contactsHigh attention to detail and commitment to accuracyComfortable learning and working within multiple software systems and online platformsProficiency with email, spreadsheets, and standard office technologyAbility to work independently while also collaborating effectively with a teamStrong follow-through and the ability to identify what needs attention without constant directionComfortable working with reports, tracking information, and performing routine auditsAbility to handle confidential or sensitive information professionallyWillingness to learn new processes, accept feedback, and adapt as organizational needs changeA positive, dependable, team-oriented approach and a genuine desire to help others succeed Benefits BENEFITS First four weeks of tuition for two children free at time of hirePaid holidays for full-time employeesPaid time off for full-time employeesHealth insurance for full-time employeesDental, Vision, and other voluntary plans for full-time employeesPet InsuranceTeleDoc 529 college savings planDirect deposit and paperless pay checks401(k) with employer contribution Employee snack and coffee station$1,000 employee referral bonus for each referred employee$250 employee referral bonus for each referred studentWage is based on experience and credentials Want to learn more about O2B Kids? Check us out at www.o2bkids.com O2B Kids is an equal opportunity employer.