Administrative Coordinator

About the role

JAK Travel Agency is seeking an Administrative Coordinator to streamline workflow control across custom cruises, tours, destination celebrations, groups, reservations, and traveler follow-through. This role focuses on administrative coordination within group travel operations, ensuring confirmed facts are separated from assumptions and unresolved questions.

Responsibilities

• Review and maintain the Administrative Coordinator workflow by organizing recurring work by owner and status.
• Check incoming requests for completeness and route work to the correct next step.
• Track unresolved exceptions through closure and document process issues that repeatedly slow execution.

Success Profile

• Confidently use Administrative Coordinator Workflow and Group Travel Operations in daily tasks.
• Apply record management to track exceptions, owners, and deadlines without loss.
• Document reporting decisions clearly for teammate understanding.
• Use sound judgment in customer support, especially when escalation is required instead of assumption.

How Success Shows Up

Quality is visible when workflow control is accurate enough for others to act on and unresolved items are documented rather than guessed. Success is measured through effective administrative coordination within group travel operations.

Role Details

Full-time, associate-level position. 100% remote within the United States.

Pay

Base salary: $38,000–$52,000 per year.