Administrative Coordinator

About the role

GoHiya's Administrative Coordinator will support inbound and outbound customer support, chat, email, quality, workforce, CRM, and client-service operations, with particular attention to workflow control. The role ensures every handoff shows what is complete, what is pending, and who owns the next step within contact center operations.

Responsibilities

• Track unresolved exceptions through closure to maintain workflow control.
• Document process issues that repeatedly slow execution.
• Keep recurring work organized by owner and status.
• Check incoming requests for completeness.
• Route work to the correct next step.

Qualifications

• Use Exception Management and Workflow Analysis confidently in administrative coordination within contact center operations.
• Apply Service Quality Operations without losing track of exceptions, owners, or deadlines.
• Document Status Tracking decisions clearly so another teammate can follow the reasoning.
• Use sound judgment around Administrative Coordination, especially when escalation is required instead of assumption.

Success Measures

The practical outcome is dependable workflow control: clean records, explicit ownership, timely escalation, and fewer downstream fixes. Success is measured through administrative coordination within contact center operations.

Pay

Base salary: $45,000–$65,000 per year.

Schedule

Full-time, 100% remote within the United States.