Administrative Clinic Support Lead

At Denver Health, purpose isn’t just something we believe in—it’s something we live every day, for life’s journey. Our values: Respect | Belonging | Accountability | Transparency.

About the role

Under general supervision, coordinates assigned employee duties and manages allocation of personnel resources in the Denver Health Eye Clinic to ensure efficient patient flow. Trained in all aspects of back-office clinic operations, including outpatient registration, patient scheduling, clinic schedule template building and maintenance, and supply ordering and management. Makes recommendations for re-training, trains new hires, and collaborates with clinicians, department leadership, supervisors, and managers to ensure continuous clinic flow by monitoring daily schedules and registration processes.

Responsibilities

• Provides administrative clinic support including time and attendance, help desk tickets, supply ordering and maintenance, and other duties as assigned. (10%)
• Performs template maintenance: new provider template requests, schedule building, and schedule changes. (20%)
• Answers telephone inquiries; screens calls; routes calls and takes messages; registers and schedules patients. (20%)
• Delegates job assignments and monitors workflow; tracks employee daily assignments. (20%)
• Addresses customer service issues and upholds a high level of customer service among administrative staff. (5%)
• Prepares correspondence, documents, onboarding material, and reports using Adobe Acrobat, PowerPoint, and Word. (5%)
• Works with the clinic manager to develop departmental cohesion and collegiality through formal and informal activities. (5%)
• Identifies problems and opportunities for improvement; proposes solutions and involves others in implementation. (10%)
• Identifies and escalates system problems, environmental issues, and employee issues to the clinic manager and nurse supervisor. (5%)

Requirements

• 1–3 years of experience in an administrative, clerical, or operations role (required).
• 4–6 years of administrative or operations-based experience (preferred).

Skills

• Adept at learning new technologies for data entry, calendar management, and report creation.
• Proficient in Microsoft Office applications.
• Strong time-management and organizational skills.
• Excellent written and verbal communication skills.

Benefits

• Paid time off starting at 28 days per year, inclusive of vacation, personal/sick leave, and 7 holidays.
• 100% paid parental leave up to 6 weeks.
• Immediate eligibility for retirement plans with employer contribution up to 9.5%.
• Generous medical, dental, and vision plans, plus employer-paid disability and life insurance.
• Comprehensive well-being programs, including an on-site employee fitness center and RESTORE Center.
• Free RTD EcoPass (public transportation).
• Childcare discount programs and exclusive perks on large brands, travel, and more.
• Tuition reimbursement and assistance.
• Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC).
• Professional clinical advancement program and shared governance.
• Public Service Loan Forgiveness (PSLF) eligible employer with free student loan coaching.
• National Health Service Corps (NHSC) and Colorado Health Service Corps (CHSC) eligible employer.

Pay

$21.65 – $30.31 per hour.

Schedule

Day shift, regular full-time hours.

About Denver Health

Denver Health is an integrated, high-quality academic healthcare system considered a model for the nation. It includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, the Public Health Institute at Denver Health, Denver Health Medical Plan, and Denver Health Foundation. As Colorado’s primary safety-net healthcare system, Denver Health provides millions in uncompensated care for the uninsured each year.