Administrative Clerk I - Co-Response Program

About the role

The Co-Response Administrative Assistant provides administrative, operational, and programmatic support for the Co-Response Program within the Cañon City Police Department.

Responsibilities

• Provides administrative and operational support to the Co-Response Program.
• Captures scheduling, meeting coordination, records management, and program documentation.
• Maintains accurate case management records and data entry utilizing case management software and other approved systems.
• Collaborates with community service providers, hospitals, schools, advocacy organizations, and partner agencies.
• Tracks follow-up activities and assists in ensuring continuity of care and service coordination.
• Coordinates Co-Response Steering Committee meetings and related stakeholder meetings.
• Maintains confidential records in compliance with applicable laws, regulations, and departmental standards.
• Supports individuals seeking behavioral health or community resource information.
• Assists with outreach initiatives, educational materials, program promotion, and community engagement efforts.
• Captures training logistics, calendars, and administrative support functions for the program.
• Delivers excellent customer service to external and internal customers including but not limited to effectively listening and communicating, providing accurate information, offering solutions, assisting in resolution, and ensuring timely follow up as needed.

Requirements

• Two (2) years of experience in administrative support, program coordination, records management, human services, or a related field.
• A high school diploma, or equivalent.
• A valid Colorado Driver’s License, or the ability to obtain one within sixty (60) days of hire, with a driving record acceptable to the City of Cañon City.
• An associate degree in Human Services, Business Administration, Criminal Justice, Public Administration, or a related field.
• Knowledge of police operations.
• Knowledge and ability to use a police radio.
• Knowledge, or ability to learn, about community resources, services, and treatment options.
• Knowledge of cultural sensitivity and skill in applying it when working with all populations.
• Skills in effective organizational and teamwork.
• Knowledge of de-escalation and understanding of how and when to apply it.
• Knowledge of trauma-informed care, intellectual disabilities, developmental disabilities, and substance use disorders.