Administrative Case Manager - Willow Grove

About the Role

Join a team that shows up for each other as much as we show up for our clients. At Gaudenzia, your purpose fuels progress—for yourself and others. We are dedicated to promoting long-term recovery by providing comprehensive treatment and support to people with substance use disorder, co-occurring mental health disorders, and related conditions, regardless of individual circumstances.

Qualifications

Education/Training

Degree from an accredited college with a major in: Psychology, Sociology, Behavioral Health, or Social Work.

Experience

• Master’s Degree + 2 years of direct services with drug and alcohol/mental health population
• Bachelor’s Degree + 3 years of direct services with drug and alcohol/mental health population
• Associate degree + 4 years of direct services with drug and alcohol/mental health population

Knowledge & Skills

• Treatment, therapeutic, rehabilitative, and prevention techniques including chemical dependency, mental health, and criminal behavior
• Drug and alcohol-abusing subculture
• County funding and admission processes
• Ability to exercise sound judgment in developing, implementing, interpreting, and evaluating program policies, procedures, and regulations
• Ability to produce a large volume of meals on a daily basis
• Ability to work effectively with the target population, staff members, agencies, institutions, and the general public
• Proficiency in assessment tools (e.g., PCPC)

Responsibilities

• Direct day-to-day functioning of the Assessment Unit
• Maintain knowledge of the daily census of the region’s programs
• Develop and maintain efficient assessment procedures
• Oversee client and paper flow between the Assessment Unit and programs
• Act as a liaison with internal and external referral sources
• Know criteria for all referral sources
• Ensure appropriate referrals are made to programs
• Maintain accurate, up-to-date assessment records, records of referral, and funding sources
• Establish and maintain positive relationships with funding, referral, and regulatory agencies
• Perform other duties as defined by the Unit’s unique job descriptions

Benefits

• Competitive pay
• Excellent benefits
• On-the-job training
• Upward mobility
• Educational assistance to support growth in the life-saving field

For additional details regarding our benefits, visit: https://www.gaudenzia.org/careers/

Operating Principles

• We hold client care as our top priority.
• We assume good intentions.
• We are present, connect, and communicate with transparency, dignity, and respect.
• We make data-driven decisions with courage, challenge the status quo, and find innovative ways to grow Gaudenzia and each other.
• We support each other publicly and privately in all circumstances.
• We provide and accept constructive, honest, respectful, and timely feedback with an open mind and without personalization.
• We operate with integrity, focus on outcomes, and have a bias for action.
• We follow through on agreements and honor commitments prioritized with a sense of urgency—someone’s life may depend on it.