Administrative Branch Manager

Pay Grade 16 | Salary $4,647.42 Monthly | Full-time (40 hours per week) | Executive Branch | Ineligible for overtime pay

About the Role

The Kentucky Transportation Cabinet is committed to meeting or exceeding the needs and expectations of our customers. Our focus is on people: our customers, our employees, and our partners. By joining our Division of Driver Licensing as an Administrative Branch Manager in Floyd County, you’ll serve in a key leadership role responsible for the operational oversight of five Regional Driver Licensing offices. You will guide daily branch operations, support staff development, ensure consistent application of statewide policies, and foster a customer-focused culture across multiple locations.

Responsibilities

• Oversee the supervision and implementation of all staff and programs within the Region Branch to ensure quality customer service and efficient operations.
• Ensure compliance with Division and Cabinet policies and procedures, including conducting performance appraisals, approving leave requests, and timesheets.
• Provide administrative oversight to regional office employees and supervisors through accurate interpretation and application of policies and procedures as required by law.
• Ensure proper administration of Real ID requirements and secure, consistent, and compliant issuance of driver licenses.
• Ensure staff receive appropriate training, coaching, and guidance to maintain compliance and operational consistency.
• Oversee facility conditions for all leased regional office properties, ensuring they are properly maintained, safe, and fully operational. Coordinate with landlords and central office staff to address maintenance needs and ensure compliance with workplace safety standards.
• Analyze branch operations and recommend policy and procedural changes to increase operating efficiency.
• Oversee the compilation of administrative reports and maintenance of all branch operating records.
• Review supervisory recommendations for disciplinary action and investigate, taking appropriate measures consistent with laws, regulations, policies, and procedures.

Ideal Candidate

• Leadership experience: Demonstrated ability to lead, supervise, and develop staff in a multi-site or high-volume operational environment.
• Operational management: Experience overseeing daily operations, managing workflow, and ensuring consistent service delivery across multiple locations.
• Policy and compliance knowledge: Familiarity with applying statutes, regulations, and administrative procedures within a public sector or regulated environment.
• Performance management: Proven ability to monitor performance metrics, implement corrective actions, and support continuous improvement.
• Customer service leadership: Experience fostering a professional, customer-focused culture and resolving escalated service issues.
• Communication and collaboration: Strong written and verbal communication skills, with the ability to coordinate effectively with regional and central office leadership.
• Problem solving and decision making: Ability to assess operational challenges, evaluate options, and implement sound, timely decisions.
• Organizational skills: Strong planning, prioritization, and time management abilities to support operations across multiple offices.

Requirements

Education: Graduate of a college or university with a bachelor's degree.

Experience, Training, or Skills: Five years of professional administrative experience.

• A master's degree in public or business administration or a related field will substitute for one year of the required experience.
• Additional administrative, business, or research experience will substitute for the required education on a year-for-year basis.

Working Conditions

• Primarily sedentary work performed in an office setting, including extended periods of sitting, computer use, and administrative tasks.
• May require minimal lifting of materials or equipment associated with routine office operations.
• Occasional travel with overnight stays may be necessary to support regional operations, attend meetings, or participate in training.

Benefits

• Comprehensive health insurance with optional dental and vision coverage.
• Retirement savings.
• Professional development opportunities and ongoing trainings.
• A collaborative and innovative work environment.
• Employee wellness programs.