Administrative Associate - 1st Shift (Hybrid)

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and worldwide business process consulting, with services designed to lower environmental impact.

About the role

The Administrative Associate provides a variety of administrative support functions to a site, office, and/or client, including expense reports, time entry, invoice entry, calendar and phone management, and opening client matters.

Responsibilities

• Perform administrative support tasks such as answering phone lines, providing customer service, editing/transcribing documents, data entry for expenses, time, invoices, and other records, and creating reservations/scheduling (meetings, conference rooms, A/V, hospitality, travel, concierge).
• Oversee confidential company information, including corporate credit card details, P-cards, employee and client distribution lists, and prospective/current employee information.
• Utilize appropriate logs and/or tracking software for all administrative support work.
• Ensure job tickets are properly filled out before beginning work.
• Thoroughly assess job requests and ensure appropriate completion of tasks throughout their lifecycle.
• Communicate with team members, leads, supervisors, or clients regarding job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Interact with clients over the phone, via video, or electronically.
• Prioritize workflow and perform quality assurance on own work and the work of others.
• Answer telephones, emails, and place service calls as needed.
• Adhere to company and client site policies.
• Use equipment and supplies in a cost-efficient manner.

Requirements

• High school diploma or equivalent education.
• Minimum of 1 year of administrative support experience in a professional organization, preferably in the legal or banking industry. Formal education and/or training may be considered in lieu of experience.
• Skilled in MS Office software (Word, Excel, PowerPoint) with strong keyboarding and typing skills.
• Basic knowledge of the Microsoft Office suite and familiarity with other administrative support software programs.
• Strong attention to detail with an emphasis on accuracy and quality; ability to coordinate across teams and work on multiple projects simultaneously while ensuring quality results.
• Excellent organizational skills and ability to meet deadlines.
• Ability to handle sensitive and/or highly confidential documents and information with professionalism and discretion.
• Good problem-solving skills, with the ability to know when to escalate issues to a supervisory level.
• Ability to maintain professional composure under tight deadlines.
• Ability to work both independently and collaboratively as part of a team.
• Ability to work in a fast-paced environment.
• Professional verbal and written communication skills.
• Proficiency in using equipment, technology, software, and hardware necessary to perform job functions.
• Self-motivated with a positive attitude.
• Proven customer service skills to create, maintain, and enhance customer relationships.

Pay

The rate of pay for this role is $17.02–$23.46 per hour. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, total compensation may also include overtime, shift differential, call-in, and/or stand-by pay.

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• Disability insurance.
• 401(k) with company match.
• Life insurance and other voluntary supplemental insurance coverages.
• Parental leave.
• Adoption assistance.
• Tuition assistance.
• Employer/partner discounts.