Administrative Assistant - Temp Housing

About the role

This position is responsible for entering new referrals via the portal, responding to call center emails, answering phone calls, and transferring them to the appropriate person or department.

Responsibilities

• Handle move-in and move-out calls, including hotel placements
• Track receipts and/or property condition forms
• Represent THD in a professional and friendly manner at all times
• Review the time-off calendar daily to be aware of office attendance
• Memorize the company’s mission statement and pledge to understand core values and departmental customer interactions
• Ensure regular and reliable attendance
• Perform other administrative projects and tasks as requested by management

Requirements

• Proficiency with MS Office and Internet Explorer in a remote office setup
• Proven persuading and influencing skills on the phone
• Strong telephone skills with the ability to identify key issues, evaluate facts, and recommend appropriate action
• Excellent customer service skills
• Professional verbal and written communication skills