Administrative Assistant - Remote: Wednesday-Sunday

Summary

The Administrative Assistant (Remote) role at Pyramid Healthcare requires the applicant to reside in Pennsylvania. The schedule is Wednesday-Sunday, 8 am - 4 pm. This role involves responding to calls and emails, providing program information, directing inquiries, verifying and documenting client information, supporting communication, and maintaining a calm and professional demeanor.

Essential Duties And Responsibilities

• Answer incoming phone calls, emails, and inquiries professionally and compassionately.
• Provide general program information and clarify next steps in the admissions or referral process.
• Review client records to confirm information and ensure a timely follow-up if necessary.
• Coordinate with internal departments to ensure consistent communication across the organization.
• Maintain updated knowledge of programs, services, and points of contact across all service lines.
• Exercise discretion and maintain confidentiality with regard to all company information.
• Complete all required trainings as designated by the company and accreditation/licensing entities.

Required Qualifications

• A high school diploma is required.
• A bachelor’s degree is preferred.
• Experience in administrative functions is preferred.
• Experience within the behavioral healthcare field is preferred.
• Strong verbal and written communication skills.
• Proficient in data entry and able to learn electronic systems quickly.
• Strong attention to detail, organization, and follow-through in a remote work environment.
• Ability to manage sensitive information and maintain confidentiality.
• Works collaboratively with internal teams and adapts to changing needs and priorities.

Physical Demands

• Sit for extended periods.
• Use hands and fingers to operate a computer, keyboard, telephone, and other standard office equipment.
• Visual acuity required to perform administrative tasks and use electronic systems (close vision and ability to adjust focus).
• Occasionally lift up to 10 pounds.

Work Environment

• Remote, home-office environment with regular use of standard office equipment such as computers, phones, and headsets.
• Minimal local travel to company facilities or meetings may be required.
• Exposure to communicable diseases, viruses, and/or situations of a sensitive or emotional nature depending on the client population served.

Total Rewards

• Medical, Dental, and Vision Insurance.
• Flexible Spending Accounts.
• Life Insurance.
• Paid Time Off.
• 401(k) with Company Match.
• Tuition Reimbursement.
• Employee Recognition Programs.
• Referral Bonus opportunities.

Pyramid CORE Values

• INTEGRITY: Striving to be honest, transparent, and ethical when dealing with clients, staff, and the community.
• DEDICATION: Demonstrating an unwavering commitment to providing exceptional care and support to those we serve every day.
• COLLABORATION: A steadfast, team-focused approach; working together to achieve excellence.
• PASSION: Genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare's mission.