Administrative Assistant (PRN) - Paragon Infusion Centers

About the role

The Administrative Assistant - Paragon Infusion Centers oversees patient check-in, registration, and checkout processes. Key responsibilities include verifying charts, updating demographics/eligibility, utilizing current forms, addressing patient concerns, analyzing administrative operations, assisting with Medic user issues, and ensuring proper cash controls.

Responsibilities

• Oversees staff and processes for check-in, verifying charts are pulled for scheduled appointments, demographics/eligibility is updated, and current forms are being utilized.
• Listens and responds to patient and/or family members concerns.
• Responds to patient questions and complaints, routes issues to appropriate personnel.
• Analyzes daily administrative operations and utilization of resources.
• Ensures proper cash controls are in place and policy and procedures are followed.

Requirements

• Requires a HS diploma or equivalent and a minimum of 1 year of lead/supervisory experience in a health care environment; or any combination of education and experience which would provide an equivalent background.
• For Carelon Health business units, satisfactory completion of a Tuberculosis test is a requirement for this position.

Preferred Skills, Capabilities and Experiences

• Bi-lingual (English/Spanish) preferred.
• 1+ Years of medical front office experience preferred.
• Prior authorization experience preferred.
• Inbound call experience preferred.
• Customer service experience in a medical or professional setting preferred.

Benefits

Includes a range of market-competitive total rewards such as merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, among others.

Pay

Details on pay are not specified in the job posting.

Schedule

The role requires working full-time from the posted locations, with a shift pattern of Days. The clinic operates Monday-Friday, and the PRN RN covers Sick Call-offs, PTO coverage, and higher Census days as needed.