Administrative Assistant (Patient Scheduler) - Concord, MA

Patient Services Scheduler

BostonIVF, part of IVIRMA of North America network of top fertility practices in the United States, is currently recruiting an Administrative Assistant/Patient Services Scheduler to join our Concord, MA office.

Essential Functions And Accountabilities

• Manages schedule of assigned provider(s)
• Assesses scheduling conflicts and problems with recommendations for solutions
• Schedules and confirms patient appointments and enters notes/special instructions needed for scheduling in the electronic medical record
• Utilizes clinical knowledge when determining if appointment is consistent with the diagnosis/indications indicated by the provider
• Completes accurate documentation of informed consent with patients for appointments as needed
• Provides accurate, detailed information to patients regarding test preparations, time of patients scheduled arrival, and any other directional information needed; takes appropriate action in responding to questions from patients
• Works closely with patients’ care team to coordinate total patient care
• Comforts patients by anticipating their anxieties and answering their questions
• Sets up and follows up regarding any missing items in patient’s medical record

Position Requirements/Experience

• 2+ years practical experience working in a similar position
• 3+ years practical experience working in a customer service setting

Technical Skills

• Proficient computer skills (Microsoft Office)
• Experience with medical office software program(s) (EMR’s) preferred

About IVIRMA

IVIRMA is the largest group in the world devoted exclusively to human Assisted Reproduction Technology. Along with the great privilege of providing fertility care to our patients, IVIRMA embraces the great responsibility of advancing the field of human reproduction. IVIRMA Innovation, as one of the pillars of IVIRMA Global, is a renowned leader in fertility research and science.

Benefits

• Medical, Dental, Vision Insurance Options
• Retail 401K Plan
• Paid Time Off & Paid Holidays
• Company Paid: Life Insurance & Long-Term Disability & AD&D
• Flexible Spending Accounts
• Employee Assistance Program
• Tuition Reimbursement

EEO Statement

IVIRMA is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: IVIRMA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at IVIRMA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion and/or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. IVIRMA will not tolerate discrimination or harassment based on any of these characteristics. IVIRMA encourages applicants of all ages.