Administrative Assistant - Part-Time

About the role

Northpoint Recovery Holdings, LLC began 2009 as Ashwood Outpatient and officially launched the Northpoint platform in 2015. Now celebrating 10 years of growth in 2025, Northpoint is a leading behavioral healthcare provider offering evidence-based treatment for adults with substance use and co-occurring disorders through the Northpoint Recovery brand, and mental health treatment for adolescents through Imagine by Northpoint. Operating under an in-network, commercial insurance model, Northpoint has grown exclusively through de novo expansion—from two facilities to seventeen across the Western U.S.—with more planned in both existing and new markets. We’re guided by core values of humility, heart, inspiration, and conviction. Our mission is simple: saving lives and restoring relationships by helping people get their lives back, and treating every individual with empathy and respect.

Responsibilities

• Care for patient-facing duties and general office management tasks
• Handle patient and client reception, greeting, and assisting with paperwork
• Coordinate office management schedules, coverage, and team needs
• Communicate with clients and staff regarding telehealth services
• Collect and track necessary intake paperwork and documentation
• Support data tracking and training initiatives for improved team performance
• Manage facility maintenance needs and schedule drills
• Ensure environmental cleanliness and lobby organization
• Manage client arrivals and departures, coordinate UA results, and maintain lobby environment
• Train and manage incoming and current reception and clinical staff
• Liaise with facility vendors for cleaning, maintenance, and transportation services
• Create and maintain client orientation packets
• Plan and organize in-house activities
• Adhere to company policies and maintain confidentiality
• Perform other related duties and special projects as assigned

Qualifications/Requirements

• At least 21 years of age
• Excellent communication and time management skills
• Strong telephone and office etiquette
• Knowledge of Microsoft Office Suite and other office-related computer software
• Ability to perform duties with minimal supervision
• Action-oriented with the ability to adapt to change, prioritize tasks, and drive to finish