Administrative Assistant, Oklahoma City, OK

Agency: Department of Rehabilitation Services – Oklahoma
Location: 9801 N Kelley, Oklahoma City, OK 73131
Duration: 6–12 months with option to extend (not to exceed 12 months total)
Positions: 6 hires under this posting

About the role

Provide administrative support to professional DDS staff responsible for determining eligibility for Social Security benefits for Oklahomans using Federal Social Security Administration provisions.

Responsibilities

• Perform initial evaluations and request medical records (screening) on Social Security Disability claims
• Contact Social Security disability applicants to complete forms and answer questions via phone
• Operate a switchboard, answering and directing incoming calls to office staff
• Access confidential information—personal demographics, Social Security numbers, earnings records, work histories, prior disability filings, and medical information—using SS Electronic Query Systems/Disability Claims Systems
• Identify, enter, and transfer sensitive information electronically to the appropriate destination within various SSA operating systems
• Monitor consultative examination providers to ensure correct scheduling and timely receipt of medical reports
• Arrange for the scheduling and/or purchase of medical evidence of record and consultative physical and mental examinations
• Verify medical records are complete before authorizing payment in accordance with Social Security Administration and Disability Determination Division policies and procedures
• Maintain vendor files
• Perform general office operations and other duties as assigned

Qualifications

• High school education preferred or one year of technical clerical office work, public contact work, or an equivalent combination of education and experience
• Federal background check required

Skills

• Good attention to detail
• Ability to maintain confidentiality
• Effective oral and written communication skills
• Good computer skills (or ability to learn): Excel, Adobe, Word, and navigating between multiple computer systems
• Good accuracy, typing, and grammar skills
• Good documentation skills
• Good customer service and telephone skills
• Good organization skills
• Flexible based on job demands
• Willingness to complete and be responsible for other work duties as needed

Schedule

100% in person, Monday–Friday, 8:00 AM–5:50 PM