Administrative Assistant - Occupational Health

About the role

Serves as a key member of the Occupational Health team, supporting efficient clinic operations.

Responsibilities

• Compile, record, and maintain reports and correspondence within the electronic medical record (EHR).
• Enter and track data within EHR systems and departmental databases to support compliance with OSHA, DOT, workers’ compensation, and company requirements.
• Maintain confidential employee health and medical records and tracking logs, reports, and monitoring of regulatory data.
• Aid in the drug screening process and random drug screening programs (DOT, DFWP, and company-specific programs).
• Prepare and maintain departmental statistical reports, update forms, emails, and correspondence.
• Support the Occupational Health Corporate Advisory Committee with administrative duties.
• Provide support to the front office by greeting employees, patients, visitors, and vendors, scheduling appointments, registering patients, and assisting with administrative duties.
• Completes any other special projects as assigned.

Requirements

• Associates degree preferred or equivalent education/experience.
• Typing at 50+ wpm, critical thinking and problem solving with demonstrated effective communication skills required.
• Medical terminology preferred.
• Ability to maintain confidentiality and build trust with department leadership and employer representatives.
• Ability to be flexible with hours and work under pressure.
• Customer service oriented and a strong team-player with a positive, helpful, can-do attitude.

Qualifications

• General knowledge and skill in Microsoft Word, Excel, PowerPoint, and Outlook.

Skills

• Microsoft Word
• Excel
• PowerPoint
• Outlook

Benefits

• Comprehensive Benefits Package: Medical & Dental coverage, 401K match, paid time off, tuition assistance and more!

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-time schedule.

Working Conditions

• Stand/Walk – 6-8 hrs
• Sit – 1-2 hrs
• Bend – up to 1/3 of time
• Squat – up to 1/3 of time
• Reach up to 1/3 of time
• Lift - up to 1/3 of time
• Carry – up to 1/3 of time
• Push – up to 1/3 of time
• Pull – up to 1/3 of time
• Right Hand - Precise Motor Function (Or Fine Manipulation)
• Left Hand - Precise Motor Function (Or Fine Manipulation)
• Right Foot - Gross Motor Function
• Left Foot - Gross Motor Function
• Up to 25 pounds – 1/3 or more of the time

Standards of Employment

• Attends all mandatory education programs and can describe responsibilities related to general safety and regulatory compliance.
• Appearance is professional, neat, clean, and appropriate for the work environment.
• Maintains confidentiality of all hospital and patient information at all times, as observed by peers and management.
• Attends monthly staff meetings and participates in monthly rounding process with manager to assure effective and timely two-way communications.
• Participates in and completes required department specific education and training programs and can describe responsibilities related to department safety and specific job-related hazards.
• Follows safety and security policies including exposure control plans/blood borne and airborne pathogens.

Core Requirements

• Supports the mission, vision and CARES values of Fisher Titus.
• Knowledgeable of patient rights and ensures an atmosphere which allows for the privacy, dignity and well-being of all patients in a safe, secure environment.
• Supports, cooperates with, and implements specific procedures and programs for: Safety, including universal precautions and safe work practices, established fire/safety/disaster plans, risk management, and security, report and/or correct unsafe working conditions, equipment repair and maintenance needs.
• Confidentiality of all data, including patient, employee and operations data.
• Quality Assurance and compliance with all regulatory requirements.
• Compliance with current law and policy to provide a work environment free from sexual harassment and all illegal and discriminatory behavior.

Key Service Behavior

• Communicates with Compassion - Every patient, Every time
• Engages in active listening skills
• Utilizes the AIDET communication tool
• Uses key words at key times
• Utilizes HEART service recovery techniques
• Demonstrates Service Etiquette - Every patient, Every time
• Smiles and greets patients using the 10/5 rule
• Demonstrates a calm, positive attitude through tone and body language
• Ensures patient privacy and promotes a healing environment
• Adjusts approach to respect the diversity of patients
• Affirms patient's expectations of care
• Commitment to Safety - Every patient, Every time
• Follows established safety guidelines to reduce risk of adverse event through early recognition
• Commits to the Culture of Safety; If you see something, say something
• Delivering High Quality Care - Every patient, Every time
• Commits to efficient, effective and purposeful work and delivery of care
• Engages in practices that will continually improve processes