Administrative Assistant - Laurel Hall School - Hagerstown

About the Role

Laurel Hall School is seeking a highly organized, professional, and compassionate Administrative Assistant to support the daily operations of our behavioral health school. This position serves as a primary point of contact for students, families, staff, and community partners while providing administrative and clerical support to school leadership. The Administrative Assistant plays a critical role in creating a welcoming environment, maintaining student and staff records, coordinating communications, and ensuring the efficient operation of the school office. The ideal candidate is detail-oriented, adaptable, and comfortable working in an educational setting that supports students with behavioral and emotional challenges.

Responsibilities

• Provide comprehensive administrative support to school leadership and staff.
• Serve as the first point of contact for visitors, families, students, and community partners.
• Answer and direct phone calls, respond to inquiries, and relay messages professionally.
• Prepare, edit, and maintain correspondence, reports, meeting materials, and school documentation.
• Maintain student, staff, and operational records in accordance with school policies and confidentiality requirements.
• Coordinate meetings, appointments, and calendars for administrators and school staff.
• Assist with student enrollment, attendance tracking, and record management.
• Process incoming and outgoing mail, communications, and documentation.
• Support payroll, timekeeping, scheduling, and other administrative processes as assigned.
• Maintain office supplies and coordinate purchasing requests.
• Assist with data entry and reporting requirements.
• Exercise sound judgment when handling confidential student, family, and personnel information.
• Collaborate effectively with teachers, clinicians, administrators, and support staff.
• Support special projects, school events, and other duties as assigned.

Requirements

• High School Diploma or GED.
• Minimum of three years of administrative, office support, or customer service experience.
• Strong verbal and written communication skills.
• Ability to maintain confidentiality and professionalism in all interactions.
• Excellent organizational and time-management skills.
• Strong attention to detail and accuracy.
• Ability to prioritize multiple responsibilities in a fast-paced environment.
• Proficiency with office software, databases, and standard office technology.
• Ability to work effectively with diverse populations, including students, families, and staff.

Preferred Qualifications

• Associate degree or post-secondary education.
• Experience working in a school, special education, behavioral health, healthcare, or human services setting.
• Experience supporting administrators or leadership teams.
• Familiarity with student information systems and educational recordkeeping practices.

Skills

• Strong interpersonal and customer service skills.
• Ability to communicate effectively with students, families, staff, and external partners.
• Ability to remain calm, professional, and solution-focused in challenging situations.
• Strong problem-solving and critical-thinking abilities.
• Ability to work independently while contributing to a collaborative team environment.
• Commitment to accuracy, organization, and exceptional service.

Why Join Laurel Hall School?

At Laurel Hall School, you will be part of a dedicated team committed to making a positive difference in the lives of students. We offer a meaningful opportunity to support a mission-driven organization that values compassion, collaboration, and student success. Your work will help create a safe, supportive environment where students can learn, grow, and achieve their full potential.

Benefits

• Health, dental, and vision insurance available starting the 1st of the month following date of hire.
• Life insurance, and short and long-term disability coverage.
• Paid Time Off accruing from day one.
• 401k plan.
• Education assistance program.
• Employee assistance program.
• Shift differential for employees working evening, night, or weekend shifts.