Administrative Assistant III (Administrative Assistant) Houston, Texas

About the role

Performs complex (journey-level) administrative support work, including coordinating and monitoring aspects of the administrative regulatory operations for the Audit and Investigations Division. Work involves providing internal administrative support including disseminating information, assisting with maintaining filing systems, and preparing and editing reports and documents. May provide guidance to others. Works under general supervision, with moderate latitude for the use of initiative and independent judgment. All new administrative assistants may be required to attend the New Auditor Academy or other mandatory trainings, either in person or remotely. These trainings may involve overnight travel to another regional area or office within the state. Note: Scheduling for the New Auditor Academy is dependent on availability.

Responsibilities

• 30% Provides administrative support and technical assistance to staff for investigations: Assists with the review, assignment, and follows up with staff on investigation activities involving complaints, various types of inspections, and complaint-based investigations. Reviews Cash/Credit law (CCL) incidents report bi-monthly, assigns CCL investigations to staff, and assists with monitoring resulting administrative cases assigned. Assembles case settlement documents to include the narratives for cases that have reached seven or more CCL incidents (violations) and schedules settlement dates with permit/license holders. Verifies documents submitted to Audit for bank freezes or bank errors by the permit/license holder to determine validity of the violation(s). Verifies and data enters “reported in error” letters into computer system (ARTS) so that violation is removed from the permit or license holder’s account.
• 30% General Office Management Duties Provides administrative support associated with maintaining the office (filing, phone, mail, counter traffic, scheduling, & postage log if applicable) Answers routine general questions related to licensing, code, rules, and marketing practices issues. Maintains a level of office supplies for the division to include submission of orders that are needed and completion of divisional purchase requests, requisitions