Administrative Assistant II - Aftermarket

About the role

The Administrative Assistant ll is responsible for handling incoming service phone calls, assisting the service manager, typing work orders, invoicing completed repairs and reconciliations, timekeeping, and other assigned clerical duties. This position is located at the Winston-Salem branch for MGX Equipment Services and reports to the Sr. Manager Technical Services.

Essential Job Functions

• Answer multiple phone calls via telephone/headset throughout the day and respond to messages.
• Greet visitors and direct them to the appropriate person.
• Use a computer to generate email and other branch correspondence.
• Process invoices and perform other clerical duties such as filing and faxing.
• Schedule, coordinate, and log all service calls as received.
• Contact customers and vendors with status updates.
• Perform other duties as assigned.

Job Requirements

• High School Diploma or GED with a minimum of one year of related administrative experience required.
• Experience in the heavy equipment or construction industry preferred.
• Proficiency in Microsoft Office products required.
• Excellent communication skills with a customer/client focus required.

Health & Safety Requirements

• Perform job functions in a safe manner.
• Wear all Personal Protective Equipment (P.P.E.) required by Company policy for the job being performed.
• Know and follow established job-specific and facility-wide safety and health procedures and rules.
• Actively participate in safety and health training and demonstrate competency based on training received.
• Bring safety and health issues, unsafe acts, and safety suggestions to management’s attention or correct those you can.

Benefits

• Competitive total rewards package including benefits and 401(k) beginning on the first day of employment.
• Continuing education and training opportunities; tuition reimbursement for those who qualify.
• Vacation and holiday pay.
• Paid parental leave.

Working Conditions

This is a full-time position with typical working hours for 1st shift. Overtime and weekend work may be possible based on business conditions.

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position will be located in an office environment, with occasional exposure to elements such as extreme temperatures and various weather conditions, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises.

While performing the duties of this job, the employee is occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl. There is frequent lifting and/or moving of up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color and peripheral vision, depth perception, and the ability to adjust focus.